Assistant Manager - The Sebel Sydney Martin Place

Job description

Company Description

Join Our Team as Assistant Manager at The Sebel Sydney Martin Place!

Are you ready to take the next step in your hospitality career and be part of an iconic destination in the heart of Sydney? We’re on the hunt for a passionate Assistant Manager who thrives on creating exceptional guest experiences and loves leading a dynamic team.

Here’s your chance to work in a fast-paced, vibrant environment where no two days are the same. From ensuring seamless operations to supporting your team to shine, you’ll be at the heart of the action – all while enjoying the perks of working in the Accor family.

Who We Are:

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits. 

Job Description

What will you be doing?

·  Assist and oversee the day-to-day operations of the Front Office team
·  Supervise and monitor team members with true leadership ability that motivates the entire team.
·  Take initiative to ensure all interactions with our guests are positive and productive.  
·  Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager with a high level of customer service provided at all times.
·  Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
·  Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
·  Process and assist with check-in and check-out of guests when needed.
·  Respond to and coordinate emergency situations.

Qualifications

Your Skills and experience include:

·  Relevant experience in the hotel industry.
·  Strong working knowledge of Opera/ Opera cloud, Microsoft Outlook and Microsoft Office.
·  Guest obsessed focus with the ability to flex in a fast paced and ever changing environment.
·  Ability to navigate through change and provide quick thinking solutions should problems arise.
·  Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
·  Clear and confident communication skills – both written and verbal  
·  Diploma in Hospitality or Business Management (preferred).
·  Hold a valid Responsible Service of Alcohol certificate.

Additional Information

What’s in it for you

·  An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
·  Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
·  Work alongside passionate industry professionals
·  Be mentored by experienced Accor Hospitality professionals who want to see you succeed! 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.