Assistant Front Office Manager

Job description

Company Description

Mercure Melbourne Doncaster is a 183 room & suite hotel is Australia’s first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs. Featuring restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD and has six event spaces for up to 200 guests with dedicated outdoor terraces to provide seamless indoor/outdoor flow.

Did you know that Mercure Melbourne Doncaster is the only venue in the Eastern Suburbs that you can have panoramic views of the Dandenong Ranges and Melbourne’s City Skyline?! Come on in and check them out! 

Job Description

·  Assist in leading the Front Office Team to deliver peak moments to our guests 
·  Create welcoming places and memorable experiences not only for our guests but also for your team
·  Provide excellent customer service and resolve guest issues in a timely and professional manner
·  Empower our team to always go the extra mile for our guests
·  Coach and mentor Guest Service Agents and Assistant Managers to grow their careers
·  Monitor and report on key performance metrics to identify areas for improvement
·  Participate in the development and implementation of front office policies and procedures
·  Work closely with the Operations Manager on projects, reports and initiatives in the hotel and with the whole hotel team

Qualifications

·  Previous experience in leading a dynamic team
·  Service focused personality
·  Prior experience working with Opera or a related system
·  Understanding of hotel property management systems 
·  Conflict resolution and negotiation skills
·  Flexibility to work across morning, afternoon and night shifts as required
·  Ability to train and mentor the team
·  RSA and First Aid Certificate or willingness to obtain prior to commencement

Additional Information

What is in it for you:

·  Training & development within an experienced team environment
·  Career opportunities within our hotel and/or the Accor Group
·  Worldwide Accor Hotel accommodation discounts, free on-site car parking, yearly free 1 night’s accommodation plus more

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. 

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS