Assistant Front Office Manager

Job description

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With  touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

Specific Responsibilities

·  Responds professionally and courteously to arriving, departing, and in-house guests with accurate and timely information and services.
·  Responds to inquiries regarding hotel information and guest concerns.
·  Supervises the daily operations of the Front Office personnel, promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
·  Oversees all day-to-day operations of Front Desk and Bell/Valet staff, ensuring that all established front office and hotel policies are followed.
·  Acts as a resource for supervisors, agents, and valet with all Front Office procedures.
·  Facilitates guest arrival and departure during peak times to ensure a smooth transition into and out of the property.
·  Courteously answers inquiries and accepts reservations referred from agents, both in person and by telephone
·  Keeps abreast of all in-house and area functions to answer questions and concerns in person and on the telephone with timely and knowledgeable responses.
·  Reviews all guest issues with staff, ensures appropriate departments are contacted for resolution, approves recovery, and provides follow-up with guests and log is completed.
·  Oversees all Concierge duties completed by staff, from transportation services to package amenities and arrangements.
·  Has complete knowledge of the hotel's emergency procedures.
·  Implements new procedures and policies.
·  Reviews any problems or concerns from the previous day's night audit and daily work. Addresses any issues with the entire staff or individual front desk associates, whichever is appropriate.
·  Monitors room inventory to achieve balance and pushes associates to sell out. Trains staff in this strategy.
·  Conducts one-on-one meetings with front desk associates at least quarterly.
·  Conducts necessary progressive disciplines according to policy

Qualifications

·  Highly organized, results-oriented with the ability to be flexible and work well under pressure
·  Service focused personality is essential
·  Previous experience in a similar leadership role is an asset
·  Prior experience working with Opera or a related system
·  Strong interpersonal and problem solving abilities and the ability to lead by example
·  Degree or Diploma in Hospitality Management is an asset
·  Should be additional langiugae speaker