Assistant Front Office Manager

Job description

Company Description

Overlooking the historic Bute East Dock, Novotel Cardiff Centre is for guests looking for style and comfort. It offers a quiet location close to many local attractions, including Cardiff Castle, Cardiff Bay and St David's Shopping Centre. Relax and unwind with our fantastic leisure facilities, including a gym, swimming pool and steam room. The on-site Customs Shed restaurant offers a mix of local and international cuisine, while the bar boasts a selection of beverages for you to relax and savour.

Our hotel is conveniently located for both rail and road travellers. It's just an 11-minute walk from Cardiff Central Station and a 10-minute drive from the M4. If you're flying in, we're approximately 30 minutes away from Cardiff International Airport. Our facilities are perfectly tailored for business travellers. We've got ten fully equipped meeting rooms available, which can accommodate up to 200 guests.

The hotel makes a great base for anyone travelling further afield too. Brecon Beacons National Park, Caerphilly, Swansea and Bristol are within reach. The hotel is extremely convenient and caters to all types of trip.

Job Description

Join Our Team as an Assistant Front Office Manager!

Are you a dynamic and customer-focused professional with a passion for hospitality?

Do you thrive in a fast-paced environment and enjoy leading a team to deliver exceptional guest experiences?

If so, we have the perfect opportunity for you!

Why you’ll Love Working with Us:

Be the Heart of Guest Experience : As our Assistant Front Office Manager, you’ll play a key role in ensuring every guest feels welcomed and valued. Your leadership will set the tone for an unforgettable stay!

Career Growth : We believe in nurturing talent. With us, you’re not just taking a job—you’re building a career. We provide ample opportunities for professional development and promotion.

Dynamic Team Environment : Work alongside a motivated and supportive team that shares your commitment to excellence. Together, we create a positive and engaging workplace where everyone thrives.

Competitive Benefits: We offer a comprehensive benefits package, including health insurance, paid time off, and employee discounts, so you can enjoy life both inside and outside of work.

What You'll Do

Lead & Inspire: Oversee daily front office operations, ensuring smooth and efficient service. Mentor and motivate front desk staff to achieve their best.

Guest Relations : Handle guest inquiries, complaints, and requests with a proactive and solution-oriented approach.

Collaborate:   Work closely with other departments to enhance the guest experience and maintain high service standards.

Innovate: Continuously seek ways to improve processes and guest satisfaction. Your ideas matter here!

Ready to Make a Difference?

If you’re excited about leading a team and creating memorable guest experiences, we’d love to hear from you! Apply now and take the next step in your career with us.

We can’t wait to meet you!

Join us and be part of something extraordinary. Your journey starts here!

Job Type: Permanent/Full Time

Salary: 13.70 per hour

Qualifications

What We’re Looking For:

Experience: Previous experience in a supervisory or management role within the hospitality industry is required.

Skills: Strong communication, leadership, and problem-solving skills. Proficiency in hotel management software is a plus.

Attitude: A positive, can-do attitude with a passion for delivering top-notch service.

Additional Information

Let's take a look at the benefits you will receive from us.

·  Indulge in delightful meals while on duty
·  Look sharp in our provided uniform
·  Pedal your way to work with our Cycle to Work Scheme
·  Take care of your vision with our Eye Care Voucher
·  Enjoy extra holidays every year
·  Plan for your future with our Pension Scheme
·  Explore Merlin Entertainment with our exclusive discount
·  Celebrate your birthday with our special Bonanza
·  Savor the Accor Dining Experience at our hotels/restaurants
·  Seize development opportunities through Accor Academy
·  Prioritize your well-being with VIVUP
·  Plus, Accor offers you training in all hotel professions throughout your career, as well as infinite possibilities for career development within the Group's hotels, across multiple establishments and brands.
·  And much more awaits you...

Information on the processing of personal data:

When you submit an application to HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy