Service Advisor
AUSTRALIA
Job description
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia manages the manufacturing, distribution and operation of well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services. This role will work for Volvo Commercial Vehicles (VCV), who are the primary commercial vehicle distribution and servicing centre’s for Volvo Trucks and Buses, Mack Trucks and UD Trucks at Newcastle.
What you will do
We’re looking for an energetic and customer-focused Service Advisor to join our Newcastle dealership. You’ll be the crucial link between our workshop and customers, ensuring smooth scheduling, clear communication, and high-quality service delivery.
Your day-to-day responsibilities will include but not be limited to:
• Schedule and organise service appointments and workshop jobs
• Manage service-related customer enquiries professionally and promptly
• Open, close and manage repair orders (ROs)
• Assist with customer invoicing, purchase orders and internal/warranty billing
• Liaise with subcontractors and process external repair documentation
• Support payroll and workshop reconciliation tasks where required
• Maintain and update the planner and ensure RO completion is accurate
• Provide status updates to customers on repair jobs and manage variance communication
• Conduct road tests and ensure vehicle presentation standards are met
• Guide and support apprentices and technicians on technical service standards
• Collaborate closely with the Service Manager and team for day-to-day operations
• Handle after-hours enquiries and relief counter duties as required
Who are you?
At Volvo Group, we feel that your behaviours and characteristics are just as important as your technical skills! Ideally you will have:
• Experience in a similar Service focused role, however we would still love to hear from you if you have related experience within the truck industry – administration, invoicing, warranty or technical backgrounds
• Truck industry experience is advantageous, or similar industry experience with a familiarity with repair order systems, invoicing and scheduling tools
• A passion for providing excellent customer service, proactive nature and team focused attitude
• A solid understanding of data entry systems, Word and Excel
• Strong organisational skills and the ability to think on your feet
• An HR license (or the willingness to obtain one)
What’s in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy:
• A supportive, people-first workplace culture
• Monthly bonuses through our Retail Incentive Program
• A clean workshop environment with great employee facilities
• Generous parental leave and training and development programs
• Opportunities to grow within a global organisation
• Access to Sonder, our Employee Assistance Program, for yourself and your family
Ready for the next move?
If you’re ready to take your career to the next level and join a dynamic and efficiently run workshop, then VCV Newcastle be the perfect place for you! We look forward to seeing your application.
The successful candidate will be required to undergo appropriate background and reference checks.
Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Job Category: Sales & Services
Organization: Volvo Trucks
Travel Required: No Travel Required
Requisition ID: 21660