Player Experience Specialist

Job description

Established in 2008, Ubisoft Chengdu has since grown into a robust production center contributing to Ubisoft’s biggest brands across numerous platforms. Located in China, the world's biggest gaming market, the studio is uniquely positioned to master production on both AAA and free-to-play titles, build strong bridges to promote Chinese culture to Western audiences, and offer memorable and meaningful gaming experiences to players around the world.  

The studio continues to build upon its commitment to excellence in game production and live operations, with a strong track record of development on Assassin’s Creed, For Honor, Immortals Fenyx Rising, Mario Rabbids: Sparks of Hope, Rainbow 6 and Skull and Bones. Notably, we also led production on Immortals Fenyx Rising: Myths of the Eastern Realm, a full-fledged, standalone DLC based on Chinese myths, as well as casual titles such as Rabbids: Party of Legends and UNO which were released to worldwide audiences.   

At Chengdu studio, we embrace diversity in all forms, and we are committed to providing a fair and inclusive working environment for our employees, which now comprises over 470 talents hailing from 10 nationalities. Our strength lies in our diverse and passionate people, and together, we explore the unknown and create the best games for fans of all ages. 

To find out more, please visit our website:  http://www.ubisoftgroup.com  or our WeChat account (UBISOFT育碧or 育碧招聘).

成立于2008年，育碧成都工作室如今已发展成为强大的游戏制作中心，潜心于育碧旗下多款知名游戏的多平台研发。位于全球最大的游戏市场——中国，成都工作室有着强有力的独特优势，兼备AAA游戏及免费游戏研发的专业经验，成为输出中国文化的坚固桥梁，为世界各地的玩家带来难忘且有意义的游戏体验。

秉承着对实现卓越游戏制作和在线运营的承诺，成都工作室一直在稳步前进，参与研发了《刺客信条》、《荣耀战魂》、《渡神纪芬尼斯崛起》、《马力欧＋疯狂兔子 星耀之愿》、《彩虹六号》、及《碧海黑帆》。此外，我们还主导开发了《渡神纪芬尼斯崛起》以中国神话为背景的独立DLC“补天”，以及面向全球玩家发售的《疯狂兔子：奇遇派对》和UNO等休闲类游戏。

在成都工作室，我们拥抱多元化，并致力于为来自全球10个国家超过470名员工提供公平且包容的工作环境。凭借着人才多样性和对游戏创作的热情，我们携手探索未知，为全年龄段玩家创造最好的游戏。

想要了解更多，敬请点击 http://www.ubisoftgroup.com ，或关注我们的微信公众号（“UBISOFT育碧”以及“育碧招聘”）。

About the role

The China Game & Services Experience Team is responsible for delivering exceptional player experiences on China gaming and service offerings. This team is deeply committed to understanding the needs of Chinese players and continuously refining the company's services to foster a player-centric approach.

As part of the game and experience team, your role requires a unique blend of player-centric mindset, strong communication skills, analytical capabilities, and a deep understanding of the gaming industry. By excelling in this role, the Player Experience Specialist will play a crucial part in creating seamless, enjoyable, and memorable player journeys for Chinese gaming and service offerings.

If you are a player-centric professional with a passion for creating exceptional gaming experiences, we encourage you to apply for this role.

What you will do

·  Proactively engage with the Player Community and Social Media in China, and, if possible, the APAC region. The goal is to understand player voices, identify pain points, bridge gaps, and transform insights into impactful Player Stories.
·  Collaborate with CRC HQ on various projects to prevent potential issues and mitigate unnecessary frictions, improving the overall player experience.
·  Collaborate with business team on preparing CN publish game release and promotion events.
·  Develop and maintain a robust knowledge base, training programs, and support resources to empower the team in providing exceptional player support.
·  Ensure the latest CRC global top-down system tools and processes can be implemented smoothly for the customer-facing agents and partners.
·  Possess strong sense of potential incident detection and monitoring ability to ensure proactive action on issue investigation and resolution.
·  Participate in the WW Player safety program to build a safe and healthy gaming environment for CN players, topics not limited to global team's anti-cheating, fraud, in game violation, game connectivity.
·  Focus on reviewing player cheating behavior and handling player cheating bans; analyze and process player appeals.
·  Handle player complaints.
·  Bachelor's degree with more than 5 years of working experience in experience or customer facing role.
·  Demonstrate Strong passion for the gaming industry and player community, providing valuable insights to the team by collecting and analysing player preferences and behaviours.
·  Profonde understanding of China and APAC player communities and social tools would be a significant advantage.
·  Adaptable, collaborative and team spirit oriented, multitask handler with good presenting skills through multimedia or short video.
·  Good command of English in verbal and written communication.
·  Proficiency in Japanese would be a significant advantage.

Ubisoft CSR commitment

Making a long-lasting positive impact for our players, our teams, our partners and our planet.

In Ubisoft, we are working to enrich players’ lives through unique and memorable gaming experiences and by improving the positive impacts of our games. To get there, we are creating a safer, more inclusive work environment, we are giving back to the communities where Ubisoft operates by working with local non-profit partners and by working to reduce the environmental impact of our business.

为我们的玩家、团队、合作伙伴以及地球持续带来积极影响

育碧致力于通过打造新颖深刻的游戏体验及扩大游戏的积极影响，来丰富玩家的生活。为了实现这一目标，我们始终寻求为团队提供更加安全包容的工作环境。我们通过与世界各地的非营利机构合作开展项目，同时努力降低自身业务对环境的影响，来回馈社区。

To learn more about Ubisoft’s Environmental Commitment

了解更多有关育碧对环境的承诺

Play Green: Ubisoft’s Commitment to Global Carbon Neutrality

https://youtu.be/w2gstlpydks

2022 Update

https://news.ubisoft.com/en-us/article/2xcruKK2rZJ22OSeyWzkKO/ubisofts-environmental-commitment-2022-update