Senior Customer Success Manager - France - M/F/D

Job description

About

AB Tasty is a global leader in AI-powered experience optimization solutions, enabling brands to personalize, experiment, recommend, and search to deliver exceptional experiences across their websites and apps.

Our integrated platform offers web and API-based solutions that help companies align their digital, e-commerce, and product teams, maximizing digital impact to create seamless and engaging experiences for their customers.

At AB Tasty, we are committed to continuous innovation and exploring cutting-edge technologies to ensure we provide state-of-the-art solutions. Every project is an opportunity to push boundaries and make a real impact on user satisfaction.

Leading brands such as Kering, McDonald's, L'Oréal, Disneyland Paris, and LVMH use AB Tasty's platform to achieve their revenue goals by maximizing the impact of their digital initiatives.

Since our founding in 2009, AB Tasty has established itself as a key player in the industry, with offices across North America, Europe, and Asia Pacific (Australia and Singapore). We foster a collaborative environment where teams work together to exceed expectations and deliver tangible results for our clients.

Job Description

WHO WE ARE

Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!

Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.

At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth.

Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission:

·  We bring client satisfaction
·  We are impactful
·  We go above and beyond
·  We live one team, one dream

We’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that’s why at AB Tasty, we’re not just about delivering top-notch digital experiences - we’re committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

·  About Us
·  Your Journey with Us
·  AB Tasty on Welcome to the Jungle

THE TEAM

Upon joining AB Tasty, you will become part of our FR Customer Success team. You will work closely with them to ensure that our clients are making the most out of the AB Tasty tools. You will also gain your own client portfolio to structure successful relationships and be their main point of contact in order to manage their day-to-day requests.

WHAT YOU’LL DO

· 
Manage a customer portfolio, maximise its expansion while reducing churn

· 
Act as a strategic consultant to key account clients on long-term testing and personalization optimization strategies

· 
Follow your customer portfolio development (onboarding, consulting, retention, expansion)

· 
Maintain high level of customer engagement and satisfaction with a focus on customer and loyalty

· 
Provide Tests and Personalizations technical consulting & set-up with the solution

· 
Analyse and identify new areas for optimization following data analysis

· 
Recap all activities, performance and measurement KPIs, highlighting insights and success to ensure we are making data driven decisions to C-levels and end-users

· 
Lead CRO meetings, workshops & training

· 
Help provide customer references and case studies; provide constructive feedback to the product team to improve AB Tasty products

WHAT YOU’LL BRING

· 
Degree in Business, Economics, IT, Digital or Marketing

· 
At least 3 years work of experience in a related field as a Customer Success or Account Manager for a Saas company

· 
Customer-focused, organised with a proactive mindset

· 
Fluent in French and with excellent verbal and written communication skills in English

· 
Analytical thinker who can translate complex data into profitable marketing plans

· 
Interest in UX, e-commerce, analytics or CRO

· 
Strong soft skills: energetic, enthusiastic, self-motivated, open-minded

If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!

WHY YOU WILL LOVE IT HERE

At AB Tasty, we believe in empowering our team members to innovate, grow, and succeed together. By joining our Infrastructure team, you’ll:

·  Make a real impact: directly influence our success and be a player in the company's growth
·  Ownership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey
·  International culture: collaborate with a diverse, global team across 8 countries
·  Accelerate your career : we offer vast opportunities for professional development, education, and upward mobility
·  Flexible work: enjoy a balanced work schedule, with up to 3 days of remote work per week
·  Centrally located office & various perks: work in a vibrant space in the 3rd arrondissement of Paris, and enjoy various benefits: meal vouchers (Swile), health insurance (Alan), mobility and Gymlib passes, additional days off, and support for remote working expenses

INTERVIEW PROCESS

·  Discovery interview with Christine, Talent Acquisition Specialist.
·  Hiring Manager interview with Shardène, Customer Success Manager - Team Leader.
·  Case study  
·  Final meeting with Céline, VP Client.

DETAILS

·  Contract : Permanent full-time
·  Location : Paris 
·  Remote : up to 3 days/week

Additional Information

·  Contract Type: Full-Time
·  Location: Paris
·  Possible partial remote