Customer Project Manager

Job description

About

Qui n'a pas utilisé au moins une fois Notion, Airtable ou Zoom ? Les applications SaaS sont partout pour faciliter notre vie professionnelle. Facilement accessible, le SaaS offre aux salariés de nouvelles façons de travailler.

Beamy est une entreprise française qui accompagne plus de 40 acteurs majeurs tels que Decathlon, BNP Paribas, Vinci ou encore Orange. Nous permettons d’observer l'usage et de comprendre les besoins métier autour du SaaS dans l'entreprise.

Job Description

Beamy is looking for an innovative Project Manager. This exciting new role presents an opportunity for a forward-thinking individual to shape the onboarding experience for our clients. You'll be able to establish best practices from scratch and make a lasting impact on our company's growth trajectory.

Working with clients like BNP, Decathlon, LVMH, Vinci, and others offers a unique opportunity to collaborate with a diverse group of professionals, including top-level executives like CIOs, Procurement Officers, DPOs, CISOs, and more. This diversity adds depth to the onboarding experience you'll oversee, providing insight into the needs and expectations of some of the world's most prestigious companies.

MISSIONS

• Build project paths for our use cases and personas. Your strategic vision will elevate the user experience from the get-go.

• Conduct product demos, onboarding calls, and product tours, showcasing the platform's capabilities and ensuring users are fully engaged from the start.

• Ensure a high level of user satisfaction throughout their usage of our platform, acting as the guardian of their journey.

• Communicate the platform's best practices to our clients, ensuring they are well-equipped to make the most out of our solution.

• Collect, structure, and communicate user feedback to the product team, playing a critical role in the platform's evolution and improvement.

DESIRED EXPERIENCE

• You have a background in the SaaS sector, bringing valuable experience and understanding of its dynamics and challenges.

• You must have experience working directly with clients, preferably with large enterprises. This experience should showcase your ability to understand and meet the needs of substantial, complex organizations.

• Your work is heavily influenced by a deep understanding of the product. You are adept at leveraging product knowledge to enhance client onboarding, engagement, and satisfaction.

• You have a native level of proficiency in French and you are fluent in English. Indeed, more and more of our clients speak English as a first or second language.

BEAMY'S OFFER

• 50K to 60K + stock options

• Hybrid remote work : 3 days per week at the office - Paris 9e

• We're an open book when it comes to salaries and the company's financial health, offering clear paths for career progression, all within a positive and empowering atmosphere.

• Secure a pivotal spot in our team, playing a crucial part in Beamy's rapid growth and global expansion. Zero micromanagement and high levels of personal ownership.

• Enjoy the finest health insurance and meal vouchers (Alan & Swile), alongside 5 weeks of vacation plus additional time off (RTT).

HIRING PROCESS

• A 30-minute introductory call with Leslye, Talent Manager

• A 30-minute video discussion with Joffrey, Head of Services

• A case study to showcase your skills

• A Culture Fit Interview

• An on-site visit to experience our work environment firsthand over lunch.

Diversity, Equity, Inclusion and Belonging

Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other underrepresented groups tend to only apply when they meet 100% of the qualifications. At Beamy, we value respectful debate and people who aren't afraid to challenge assumptions, so we are looking for diverse perspectives as long as you meet 75% of the criteria.

All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.

Additional Information

·  Contract Type: Full-Time
·  Location: Paris
·  Possible partial remote
·  Salary: between 50000 and 60000 / year