Coaching Operations

Job description

About

Coachello was founded four years ago in Paris, and we now work with over 500 certified professional coaches worldwide. We’ve developed one of the most innovative coaching solutions, seamlessly integrating into the flow of work, combining flexibility and personalization to address organizational challenges. By incorporating AI, we enhance the scalability and impact of coaching globally—driving behavioral change at scale, automating L&D processes, and delivering predictive insights. You’ll be joining us at a time of significant opportunity as we aim to further professionalize our approach.

Job Description

The role

As Coaching Operations Manager , you will play a pivotal role in shaping Coachello’s coaching solutions by leveraging coaching expertise to design, refine, and innovate our coaching programs. You will drive improvements across individual coaching, AI-driven coaching, and hybrid models, ensuring that our solutions are cutting-edge, scalable, and aligned with industry best practices. This is a strategic role that demands a blend of coaching expertise, project management, and technical savvy.

Transversal role working directly with the founders, collaborating closely with the Sales, Product, Tech, and Coaching teams

Key Responsibilities

Coaching Program Design & Development

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Develop and enhance coaching frameworks for both human and AI-powered coaching programs.

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Collaborate with sales and product teams to design bespoke coaching solutions aligned with client needs.

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Integrate coaching methodologies into AI coaching, ensuring a seamless experience and effectiveness.

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Co-create and innovate leadership and career development programs that resonate with individual and organizational goals.

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Utilize user feedback and data-driven insights to continuously improve coaching models and outcomes.

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Improve our assessments tools

AI and Technology Integration

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Work closely with the product team to refine the AI Leadership Coach, ensuring it incorporates advanced coaching techniques.

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Champion AI-driven coaching innovations that enhance scalability and personalization.

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Drive the use of technology and data to streamline coaching sessions, improve coachee outcomes, and track progress against development goals.

Project Management & Consulting

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Lead cross-functional projects to enhance coaching programs, ensuring timely execution and alignment with company goals.

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Consult with internal teams and clients on optimal coaching approaches, fostering solutions that align with organizational talent strategies.

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Build and refine processes to scale coaching operations while maintaining quality and client satisfaction.

Client & Stakeholder Engagement

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Serve as a thought leader by representing Coachello at industry events, contributing to articles, and networking with key stakeholders.

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Collaborate with client teams to ensure successful onboarding, program customization, and acculturation for coaching initiatives.

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Engage in ongoing feedback loops with clients and coachees to ensure satisfaction and program effectiveness.

Continuous Improvement

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Utilize data analytics to monitor and report on coaching outcomes, creating actionable insights for program refinement.

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Maintain a pulse on industry trends to keep Coachello’s offerings at the forefront of coaching and AI development.

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Organize internal workshops to educate the team on coaching best practices and integrate this knowledge into our solutions.

What we Offer

Location and Work Environment : Our office is located in the vibrant Sentier neighborhood, in the heart of Paris.

Diversity, Equity, and Inclusion : We have a multicultural team, with six different nationalities, and we are committed to fostering an inclusive environment where everyone feels valued and supported.

Flexible Work Arrangements : Enjoy a hybrid work model, balancing in-office collaboration and remote flexibility.

Career Growth & Development : Access to continuous learning opportunities, internal workshops, and professional coaching.

Team Culture : A supportive, innovative environment where where ideas are valued

Benefits : Competitive salary, health insurance, and generous time-off policies.

Preferred Experience

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Fluent in both French + English

· 
Certified coach (ICF preferred) with deep knowledge of coaching methodologies and leadership development.

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Experience in consulting or project management, ideally in environments focused on talent development or learning and development (L&D).

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Proven track record in designing and scaling coaching programs for diverse client needs.

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Tech-savvy with experience integrating coaching with digital platforms, particularly AI-based solutions.

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Strong data literacy and ability to use analytics to drive coaching effectiveness.

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Agile mindset, with the ability to adapt to changing client needs and market conditions.

· 
Exceptional leadership, communication, and collaboration skills.

Recruitment Process

Please apply through WTTJ

First step is a 30min visio interview with Quentin one of the co-founder

Second step would be a half day on-site at Coachello's office

Additional Information

·  Contract Type: Full-Time
·  Start Date: 01 December 2024
·  Location: Paris
·  Education Level: Master's Degree
·  Experience: > 3 years
·  Occasional remote authorized