Varian IT System Administrator - Siemens - Tokyo

Job description

Report to:

Manager, Information Systems

Responsibilities:

Maintaining & support local IT infrastructure, provide IT support to Varian employees in Japan.
Varian IT BPM team acts as a single point of contact for the IT service desk provider regarding services provided by Siemens Healthineers IT department. Interacts with both technical and non-technical personnel, monitors and enforce SLA’s and follow problems to resolution.
Contributes to development of Varian IT BPM team by participating in global projects.
Provide hands on technical assistance to Varian IT client, server and network systems.
Perform day to day data center hands on administration duties.
Perform machine builds and support PC refresh cycles.
Implement & improvements of existing IT process.
3rd party IT vendor management and communications
Independently handle assigned tier 2 calls. Be able to diagnose, analyse and solve complex problems and demonstrate
Contribute to assigned projects. Attend conference calls and meetings with project team members from around the world.
Resolve and respond to questions received via telephone or email meeting defined SLA’s.
Maintain IT documentation on troubleshooting and technology, contribute to the knowledge base as required and ensure smooth hand over to third party Helpdesk provider.
Manage IT assets, update inventory in IT ERP system, managing the complete lifecycle of a device, from procurement to disposal.
Willingness to adopt a flexible work pattern. Occasional work to be done after business hours. Occasional travel required.

Required Experience, Skills:

Operating systems (Windows 10/11, 2022 Server, MacOS, iPhone iOS/iPadOS, Android)
Personal computer and laptop hardware and configuration
End user device PC, iPhone, printer, video systems support knowledge.
Basic programming and scripting skills (PowerShell/VBS).
Virtualization (VMware vSphere, Citrix XenApp, HyperV)
Applications (Microsoft 365, Azure Cloud, MS Office 365, Active Directory, InTune MDM)
Basic network troubleshooting (VPN, DNS, DHCP, LAN and WAN concepts)

Language Skills: Fluency in Japanese and English, both written and spoken. Additional Asian language desirable
(Preferable) Qualification in a completed apprenticeship in information technology (Vocational education)
Microsoft Certified 365, Microsoft Certified Azure or Certified endpoint administrator associate is desirable or equivalent experience
Must be highly-motivated and have a positive attitude.
Excellent listening and customer service skills.
Excellent communication, interpersonal and organisational skills.
Must be a team player
Must be mature and tactful
Understanding of commercial terms

Ref: 24H034