Application Support Engineer

Job description

About us

Siemens Digital Industries Software - Transform the everyday.

Let's make the difference together!

Siemens Digital Logistics is a specialist in the digitalization of logistical processes. As part of the Siemens Group, the company is one of the leading IT service providers in global supply chain management with its portfolio of holistic software and consulting solutions. These include the AX4 logistics platform and the Supply Chain Suite for data-supported analysis, simulation and optimization of logistics processes. In 2018, Siemens Digital Logistics was created due to the merger of the three renowned companies AXIT, LOCOM Consulting and LOCOM Software. In total, Siemens Digital Logistics employs 300 experts at several locations worldwide.

We offer a dynamic medium-sized company paired with the security of a large, globally operating corporation. With us you will work in an international business environment with well-known customers. We have been driving the trend topic of “digitization” for 20 years. And our journey is far from over. Our constant growth offers you many career prospects, an attractive salary in a permanent position as well as our further training opportunities, with which we promote your independence and your know-how.

This position is based in Wroclaw, Poland. (Hybrid working available)

About the role

We are currently hiring for an Application Support Engineer to join our Siemens Digital Logistics (SDL) team. The Support Engineer will represent SDL Global Support by guiding customers in identifying and solving application issues. This is a technical role that interacts with enterprise level customers to isolate and solve complex logistics solution issues. The Support Engineer will apply moderate skills of logistics applications and supporting technologies to investigate and resolve problems by making use of problem-solving skills and tools.

You will be responsible for setting customer expectations, identifying, isolating, and providing solutions for problems. You will regularly exercise discretion & judgment during customer consultations to assess issues and, when necessary, engage with colleagues across multiple departments. Responsible for knowledge share demonstrations to peers and customers. The Support Engineer works with general supervision on issues to competently resolve customer issues. This position requires good communication skills, attention to detail and a strong desire to be a team contributor and learn and grow within the Siemens organization.

Area of responsibility

• Ability to learn and apply deep knowledge of Siemens logistics applications.
• Perform customer support case management via web and phone communications.
• Work within a team environment to monitor customers issues, perform triage, troubleshooting and escalation routing as necessary.
• Provide customer assistance in a professional and efficient manner, adhering to well established process and practice procedures.
• Partake in knowledge sharing activities, publishing knowledge base articles, providing technical presentations, reviewing documentation.

Your qualifications

• Good JavaScript and SQL skills.
• Intermediate Web client development experience, understanding of Object-Oriented programming model (Java / C# / C++)
• Basic understanding of electronic data interchange (EDI) and web services.
• Intermediate Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio) skills.
• Effectively communicate to all parties involved in English.
• Good communication skills at various levels throughout an organization.
• Demonstrates resilience and a good self-organization.
• Ability to learn fast and adapt to changing priorities.
• Strong problem-analysis / solving skills on enterprise level applications.
• Proven work experience in implementing web applications would be advantageous
• Experience of working in a customer facing application support role.
• (nice to have) Minimum Bachelor’s Degree in Computer Science, Technology, or Engineering.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

Siemens. Making real what matters

If you want to make a difference – make it with us!

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