Varian Customer Service Engineer- Software Products
Jakarta, Indonesia
Job description
Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
We offer you a flexible and dynamic environment with opportunity to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting?
Then come in and join our Indonesia team as a Varian Customer Service Engineer for software products to support and maintain a wide range of Varian’s Oncology Information System (OIS) and Treatment Planning System (TPS) Products according to customer’s technical/system environment and company procedures to ensure that customer’s system always operates efficiently. The role reports directly to the Field Service Support (software product) manager.
Your tasks and responsibilities:
- You will perform maintenance of OIS and TPS Software Products in order to ensure systems are systematically updated and operate properly at all times to full customer satisfaction.
- You will instruct and support customers in systems maintenance and in basic operation of OIS and TPS Software Products, to ensure customers/users are self-sufficient in operation their equipment.
- You will install OIS and TPS Software Products for Varian Medical Systems equipment, according to company procedures and customer’s technical and systems environment, in order to ensure that all Varian Products function properly.
- You will maintain a high degree of professional knowledge and safety consciousness according to Varian Medical Systems guideline in order to perform activities under the safest working conditions
To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-id
Your qualifications and experiences:
- You hold a successfully completed degree in computer engineering, information technology, related fields, or equivalent practical experience.
- You have practical knowledge in computer architecture and networking. Advanced knowledge of Microsoft Windows based operating system is required. Understanding of computer network and computer virtualization are helpful for configuration and support of the systems.
- You have minimum 3 years’ experience in field service, medical field service (preferable)
Your personality and skills:
- You are fluent in the local language (Bahasa Indonesia) and English, both written and spoken.
- You possess a customer centric and service mindset.
- You are articulate and skilled in interpersonal communication.
- You are willing to travel extensively (25%) to support the ASEAN countries and South Korea when required.
- This is a home-based position, however, working on office and non-office hours as required to support the customers.
- The role will require to be on standby and work on weekends & public holiday due to business requirement.
- Working Location: Indonesia
Our global team:
We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
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