Varian Customer Service Engineer
Jakarta, Indonesia
Job description
Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.
We offer you a flexible and dynamic environment with opportunity to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting?
Then come in and join our Indonesia team as Varian Customer Service Engineer (CSE) as the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers’ equipment operates efficiently at all times. The Hardware CSE is responsible for troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each CSE operates in a designated field service territory and represents VMS. This requires a high level of professional communication with their team, customers, management, sales, and other technical support.
Your tasks and responsibilities:
- You will perform installations, start-ups, maintenance, repairs, and updates of all products within your area of expertise (AX, XP, LINAC) and assisting with other products under supervision.
- You will communicate and accept all operative advice from the Customer Care Center.
- You will support the SERVOR Service process and ensure optimal performance in all process activities related to within your area of responsibility.
- You will escalate incidents according to the defined parameters and inform the Customer Care Center on all escalation issues.
- You will ensure the proper use of tool & test equipment and report the usage on any related service report.
- You will comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthineers.
- You will maintain highest customer satisfaction, within the framework of Siemens Healthineers, Customer Services.
To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-id
Your qualifications and experiences:
- You hold a successfully completed Degree in Electrical/ Biomedical Engineering or equivalent.
- You have at least 2 to 3 years of related experience in the Healthcare industry.
- Added advantage if you are LINAC certified. Those without will be trained and certified.
Your attributes and skills:
- You are self-driven, motivated and have a positive work attitude.
- You have excellent communication and interpersonal skills.
- You are proficient in English both written and spoken.
- The role will require to be on standby and work on weekend & public holiday due to business requirement.
Our global team:
We are a team of 71,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
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