Tecnomatix Application Support Engineer REMOTE

As a tecnomatix Application Support Engineer, you areresponsible for assisting customers in the use of Tecnomatix, collaboratingwith support and development management to raise key customer issues;developing technical articles and customer self-help tools; assist in testingand verification of software fixes during the development cycle. IRs wouldoccasionally require additional guidance from technical leads, development, andmanagement. Area of customer focus would consist of broad range of products includingspecialized areas. This person could serve as mentor or focal point for productinformation. Scope of influence could include Marketing, Development, OnsiteCustomers, User Groups, and possibly Business Partners.

Responsibilities

• Address incoming phone calls and Support Center cases reported by customers and provide solutions for their questions and issues.
• Under minimum direction, analyze customer’s question and provide a solution or a workaround in a timely manner that meets the customer’s needs.
• Duplicate customer problems and provide detailed problem examples to development through problem reports and enhancement requests.
• Collaborate with worldwide team members on difficult customer problems.
• Identify critical issues, involve appropriate management and development resources, while taking responsibility for the successful resolution of the issue.
• Create knowledge base articles and videos.
• Actively participate in staff meeting discussions.
• Participate in continuous learning while meeting Siemens and group learning goals.
• Expand scope of product knowledge to include additional functional areas, applications, focal points, or modules, while maintaining area of expertise. 

Required Knowledge/Skills, Education, and Experience

• US citizen or Green Card holder
• Must be able to work remote (virtual office)
• 2+ years of experience in Tecnomatix, upgrades and trouble-shooting related issues required
• Strong background in Tecnomatix Process Simulate and Tecnomatix Plant Simulation
• Degree in Computer Science or Engineering and/or equivalent work experience
• Excellent analytical, written communication, and verbal communication skills
• Ability to comprehend complex software concepts
• Proficient in Microsoft Office products
• Self-starter, motivated and able to work with a minimum of direct supervision, able to self-learn

Preferred Knowledge/Skills, Education, and Experience

• Experience in customer support and call tracking system preferred
• 2+ years of general CAD, CAM, CAE, or PDM experience preferred

At Siemens we are always challenging ourselves to build abetter future. We need the most innovative and diverse Digital Minds to developtomorrow’s reality. Find out more about the Digital world of Siemenshere: www.siemens.com/careers/digitalminds

This position will be subject to U.S. export controlrequirements under the International Traffic in Arms Regulations (ITAR) and/orExport Administration Regulations (EAR).  Employment is contingent oneither verifying the U.S. Person status or obtaining any necessary exportlicense.  

A collection of over 377,000 mindsbuilding the future, one day at a time in over 200 countries. We're dedicatedto equality, and we welcome applications that reflect the diversity of thecommunities we work in. All employment decisions at Siemens are based onqualifications, merit, and business need. Bring your curiosity and creativityand help us shape tomorrow!

Siemens Software. Transformthe Everyday

The salary range for this position is$68,000 to $122,400 and this role is eligible to earn incentive compensation.The actual compensation offered is based on the successful candidate’s worklocation as well as additional factors, including job-related skills,experience, and relevant education/training.  Siemens offers avariety of health and wellness benefits to employees. Details regarding ourbenefits can be found here: www.benefitsquickstart.com. In addition, thisposition is eligible for time off in accordance with Company policies,including paid sick leave, paid parental leave, PTO (for non-exempt employees)or non-accrued flexible vacation (for exempt employees).