Technical Writer

Who We Are

Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.

About The Job

As a technical writer at Brightly, you’ll provide clear information about our catalogue of products. This content includes product release notes, API reference documentation, user-focused guides, tutorials, sample code and other materials to cover our growing product and platform's features and capabilities.

You will work closely with Brightly product, engineering, and design teams as we create a superior developer experience for our clients. As we grow, you'll get the benefit of our research into our customers' needs and the opportunity to help shape our developer offerings into a usable, clearly documented platform. You will develop and expand our developer portal, set standards for our information, and may eventually manage other writers.

What You’ll Be Doing:

· Write documentation for external users such as release notes, help site articles, API reference documentation, and developer guides

· Develop and use all types of content types (workflows / process schematics / instructional videos / developer consoles) to simplify the user’s understanding of Brightly’ products

· Learn complex concepts and communicate the information in a way that is engaging and understood by users

· Gather customer feedback on documentation to improve usability and support

· Understand product functionality release cadence working in conjunction with the product organization

· Build technical documentation that supports user understanding of the product of focus

· Create documentation in a timeline that aligns with the release of new features

· Work with Subject Matter Experts (SME’s) in the business to understand the necessary requirements for the documentation

· Support the creation of technical API documentation for products as necessary

· Create documentation to support feature sets that may not have previously been documented

What You Need:

· Bachelor’s degree or the equivalent in experience in English, Communication, Software Engineering, Computer Science, Technical Writing, or Curriculum Development, or possess equivalent practical experience

· 2-4 years of industry experience as an effective technical writer

· Superior written and verbal communication skills, with a keen eye for detail

· Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

· The ability to quickly research a topic and produce relevant content while maintaining business goals and guidelines

· Ability to work independently and drive projects to completion with minimum supervision

· Ability to collaborate with others and work cohesively within a team

Preferred Skills:

· Previous experience with MadCap Flare

· Previous experience with Git repository management (e.g., Bitbucket)

· Firm understanding of the software development life cycle (SDLC)

· Previous software development experience

· Experience building API platforms, developer portals, or integrations between third party platforms

The Brightly culture

We’re guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.

Together we are Brightly.

#brightly