Technical Support Engineer - Ultrasound

Siemens Healthineers is seeking a highly skilled and versatile individual to join our team as a Technical Support Engineer - Ultrasound. This hybrid remote role combines the responsibilities of a home and field-based engineer, where expertise in both on-site and remote troubleshooting and support will be pivotal in driving the customer experience. 

As a Technical Support Engineer, you will be responsible for managing field service activities performed by external partners, providing technical assistance to customers remotely, and coordinating on-site visits when necessary.

In this Technical Support Engineer role, you can expect to:

• Serve as the primary point of contact for customers in your region, manage service incidents and create and allocate tickets in the Service Management System
• Pre-clarify customer issues, provide remote technical assistance and troubleshooting and determine if on-site intervention is required
• Offer remote, guidance to customers and partner onsite field engineers, instructing them on necessary steps to resolve issues effectively and efficiently
• Utilise remote access tools and diagnostic equipment to troubleshoot and resolve complex technical problems
• Create quotes and cost estimates for customers requiring in-field actions

To apply for this Technical Support Engineer role, you will need an HNC in Engineering or a related field and proven experience as a Field Service Engineer or Remote Service Engineer. You will also require the following:

• Strong technical knowledge in the medical device industry, specifically ultrasound
• Excellent troubleshooting and problem-solving skills
• Ability to manage and coordinate activities with external partner field service engineers
• Exceptional communication skills, both verbal and written
• Proficiency in using remote access tools and diagnostic equipment.

We have great benefits including:

• 26 days' holiday with the option to buy or sell an additional 5
• Up to 10% employer pension contribution
• Share and bonus scheme
• Access to our flexible benefits from private medical insurance to dental cover
• Corporate Social Responsibility opportunities include 2 paid volunteering days per year and support from our 24/7 employee assistance programme.

Please reach out to our friendly and welcoming team today to apply for this full-time remote Technical Support Engineer - Ultrasound position.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 68,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We’re proud to have been recognised as a Top 100 UK Apprenticeship employer in the 2023 Rate My Apprenticeship awards – join us to discover what you’re capable of and earn while you learn with us. An estimated 5 million patients across the globe benefit daily from our innovative technologies and services in diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.