Technical Support Engineer (m/f/d)
Amadora (Amadora) IT development
Job description
Technical Support Engineer (m/f/d)
Siemens Digital Industries is an innovation leader in automation and digitalization! By connecting real and digital worlds, and combining the power of hardware and software, Siemens Digital Industries helps our customers fully exploit the potential of data for their business.
Our portfolio includes companies of all sizes and product types, end-to-end solutions, and services to integrate and digitize the entire value chain. Optimized to meet the specific needs of each industry, they support our customers in reducing their development time and increasing the flexibility, productivity, and environmental efficiency of their production processes.
With the collaboration of almost 75,000 employees worldwide, we build technologies that take society further!
Your mission will be…
- Handling of incoming Service Requests by ticketing tool (ASSIST) or E-Mail;
- Request all needed data to assess the request;
- First analyze of issue based on provided data (e.g., check log files);
- Try to reproduce issue based on given scenario, if applicable;
- Provide findings to development team in case of product issue;
- Monitor status of service request - escalate according to process;
- Interface to customer (external) and development team (internal);
We are looking for someone with…
- Completed technical education (university, technical college) in the field of information science, software engineering, electrical engineering, automation technology or an equivalent education/qualification;
- Experience as an engineer/technologist in an industry-oriented environment;
- Experience or general knowledge in automation and motion systems (PLC, HMI, SCADA, Drives, etc) and programing languages (Ladder, FBD, STL, SCL);
- Experience or general knowledge of Siemens Automation and Drives portfolio (e.g. S7-1200, S7-1500, TIA Portal, ET200SP, G120C, Micro-Drive, etc);
- English spoken and written;
- Professional communication skills to external customer and internal team members;
- Ability to work in a team and interest in working in innovative projects.
What you can expect from us…
A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.
In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.
What makes us proud as an employer:
- Top Companies to work in Portugal 2023 (by LinkedIn);
- World's Best Employer 2023 - 1st place in the Engineering and Production category (by Forbes);
- Most attractive company to work in 2023 - 6th place (ranking of Universum);
- Company with the best reputation in the Technological/Industrial sector in Portugal 2023 (according to the Merco Empresas study).
Please attach your CV in English.
#Siemens #PeopleAtSiemens
Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!