Support Account Manager - Siemens Digital Logistics - m/f/d

Job description

Siemens Digital Logistics is a specialist in the digitalization of logistical processes. As part of the Siemens Group, the company is one of the leading IT service providers in global supply chain management with its portfolio of holistic software and consulting solutions. These include the AX4 logistics platform and the Supply Chain Suite for data-supported analysis, simulation and optimization of logistics processes. In 2018, Siemens Digital Logistics was created due to the merger of the three renowned companies AXIT, LOCOM Consulting and LOCOM Software. In total, Siemens Digital Logistics employs 300 experts at several locations worldwide.

We offer a dynamic medium-sized company paired with the security of a large, globally operating corporation. With us you will work in an international business environment with well-known customers. We have been driving the trend topic of “digitization” for 20 years. And our journey is far from over. Our constant growth offers you many career prospects, an attractive salary in a permanent position as well as our further training opportunities, with which we promote your independence and your know-how.

Your area of responsibility

• As a Support Account Manager , you support our customers as a proactive solution partner and control our internal processes.
• In addition, you are independently responsible for compliance with the framework conditions for operational processes within the operational phase.
• You will also take care of the contractual, planning and financial aspects of the service business with our customers.
• Monitoring the service performance in terms of budget, quality and duration, contrary to the agreed service level agreements and reviewing the service provision also falls within your area of responsibility.
• You will also independently plan, monitor and calculate resource capacity.

Your profile

• A Support Account Manager needs to take the customer by the hand, needs to understand the technical setup on a conceptional level but does not need to be deeply into the technical processes.
• At least 3 years experience
• You will have an understanding of the technical and logistical basics as well as cloud
• Ideally you will have EDI and Java script knowledge
• Successful technical/university degree in (business) informatics or comparable training with relevant professional experience
• Quick comprehension, strong technical understanding
• Confident and competent appearance 
• Very good English language skills with (at least) B2 level German
• Communicative and structured manner
• Hands-on mentality and quick comprehension
• Ideally you will be based in or around Frankenthal or remote in Germany - 1 -2 days a month travel

Working at Siemens Software

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Siemens Industry Software is an equal opportunities employer and does not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage, and civil partnership, pregnancy and parental, race, religion or belief, sex, sexual orientation, or trade union membership.

If you want to make a difference – make it with us!