Strategic Student Program: Customer Success Operations Intern (GSCS, Summer 24)

Job description

Siemens Industry Software Inc. 

Strategic Student Program (SSP) 

Discover your career with us at Siemens Industry Software! 

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster!  With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking and focuses on growth, so our people, our business, and our customers can achieve their full potential.  

We’re currently recruiting students for our Summer 2024 Strategic Student Program. Our intern positions will allow you to find a career path that most inspires you. Here, you will apply your education to solve real-world problems, and turn theory into practice. At Siemens, our goal is to empower our students to become the next leaders of our company.   

Baseline Requirements: 

• Currently enrolled as a university student (undergraduate or graduate) 
• Minimum 3.0 GPA  
• Flexible (Hybrid or Remote); Base preferred near Wilsonville, OR 

Perks: 

• Networking with our global leaders 
• Mentorship from senior engineers 
• Individual career development planning  
• Professional and technical workshops 
• Energetic student community 
• Potential for full time offers after university graduation and completion of the program 
• Paid volunteer time off 
• Employee discounts at our top customer sites 

Customer Success Operations Intern 

Customer Success Tech Touch CSM  

Siemens is excited to offer an internship opportunity within our Customer Success Management (CSM) team, focusing on operations support. This unique role is perfectly suited for students engaged in the innovative Customer Success Management curriculum at the University of San Francisco or equivalent programs. As a vital member of our team, the intern will engage in strategic projects ranging from headcount modeling and maturity assessment to the management of customer success artifacts. The internship goes beyond just participation; it involves active collaboration with various teams, including customer success managers and the operations team. The intern will undertake a significant project with clearly defined deliverables, benefitting from qualitative feedback provided by our leadership team. This position offers a robust platform for the intern to gain invaluable industry experience, culminating in a letter of recommendation upon successful completion, thereby marking a significant step in their professional journey. 

Key Responsibilities:  

• Support in developing and managing customer success plans, business reviews, and execution plans. 
• Leveraging best in class Industry standards to optimize customer outreach, onboarding and relationship management.  
• Contribute to a wide range of customer success activities, including analytics platforms, telemetry support, and playbook development. 
• Assist in managing a large portfolio with over 2,500 product IDs. 
• Shadow customer success managers to gain hands-on experience in customer interactions. 
• Participate in customer co-creation processes to enhance delivery excellence. 
• Potentially prepare and co-moderate business reviews. 

Qualifications:  

• Currently enrolled in a Customer Success Management program or related field. 
• Exceptional communication and presentation skills. 
• Innovative and out-of-the-box thinking. 
• Background in Mechanical, Electrical, Automotive, or Computer Science Engineering preferred. 
• Proficient in Microsoft Office, specifically Excel and PowerPoint. 
• Familiarity with Tableau, Power BI, or similar tools is advantageous. 
• Prior experience with mechanical design or mechatronics tools like Solid Edge is a plus. 
• Previous work experience, especially in a SaaS company or startup environment, is beneficial. 

  #SSP #DISW 

We are Siemens  

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.  

Siemens Software. Transform the Everyday. Accelerate Transformation. 

Working at Siemens Software | Why us?  

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.   

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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