Strategic Partners Customer Account Support

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Strategic Partners Customer Account Support 2, to respond to inquiries and/or requests regarding medical equipment service, as well as supporting special requests by Strategic Accounts customers.

Our global team: We are a team of 70,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at  https://www.siemens-healthineers.com/en-us/careers.  

This position resides in a customer contact center, which includes inbound and outbound contacts with internal and external customers. Respond to incoming inquiries and/or requests regarding medical equipment service from our customers. Primary responsibilities will be working with the Siemens Multivendor and Alternate Channels business by responding to incoming inquiries and/or requests regarding medical equipment service, as well as supporting special requests by Strategic Accounts customers. Support internal and external customers by providing information, while giving efficient and courteous service, participating in investigating and resolving semi-complex problems and supporting order tracking, dispatching and scheduling.

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Strategic Partners Customer Account Support 2, you will be responsible to

• Dispatch Original Equipment Manufacturer (OEM), 3^rd Party and Dealer Accounts
• Coordinate Preventative Maintenance Services with Original Equipment Manufacturers and 3^rd Party Partners
• Handle requests from Siemens Client Service Managers
• Coordinate MRI Helium Fills with 3^rd Party Partners
• Coordinate Chiller Preventative Maintenance Services with 3^rd Party Partners
• Handle specific customer Quality Initiative Projects
• Respond to inbound and outbound requests involving products and/or services
• Achieve expectations for all defined performance and quality metrics
• Manage competing priorities
• Help others on the team when asked to do so by Leadership Team to help maintain customer satisfaction
• Provide new hire support at the direction of Leadership Team
• Investigate and resolve customer concerns in a professional manner
• Maintain a positive attitude
• Contribute to project teams as assigned
• Discuss and promote Siemens services and products based on customer needs

Required Knowledge/Skills, Education, and Experience 

• Associate degree or equivalent experience
• 2-5 years of experience in customer related role
• Demonstrates strong communications skills
• Resourceful, analytical and adept at making decisions and multi-tasking during fast-paced and stressful situations
• Works as a member of a team and displays flexibility adaptability to change
• Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity
• Advanced knowledge of Microsoft Office products are required.
• Knowledge of SAP and Nuvolo or similar CMMS systems a plus.

Preferred Knowledge/Skills, Education, and Experience

• Demonstrates basic knowledge of a specialty area. 
• Typically, 2-5 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above. 
• Experience in healthcare or medical devices

POSITION IS CARY NC BASED. NOT REMOTE*

Monday - Friday, 11am to 8pm

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://jobs.siemens-healthineers.com/careers

If you wish to find out more about the specific division before applying, please visit: https://usa.healthcare.siemens.com/about.

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Career site: https://jobs.siemens-healthineers.com/careers

Successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.