SSME CS Headquarters Support (HSC) Engineer XP/AT
Shanghai, CHINA IT development
Job description
Customer Service Headquarters Support (HSC) Engineer
Description of responsibility:
Working in customer service headquarters, HSC engineer has the following responsibilities:
? delivering 3rd level technical support for medical products to the Siemens Healthineers Regional Units, as well as Remote Support Centers worldwide,
? managing hotsites (customers with critical situations)
? providing knowledge and maintain knowledge base to improve CSE tech competence,
? supporting Business Lines (BL) in change process to improve product quality continuously,
? supporting new product introduction to ensure a smooth product launch.
Experience required:
Candidate is required with min. 3 years of field service experience or developing experience of medical imaging products.
Experience of working in a multi-culture environment is preferred.
Language Skills Required:
Fluent spoken and written English
Education Background:
Bachelor degree or above in Engineering