Smart Buildings Service Operations Manager - Cincinnati, OH

Job description

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?  

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.  

The Service Operations Manager leads a team responsible for performing service work for building automation, fire, life safety, or security systems. Why is this important? The right candidate will coordinate all activities for service agreements, service migration and installed projects, and Time & Materials (T&M) work to provide on-time delivery and ensure customer expectations and commitments are met. Target revenue achievement for this position is greater than $10 million annually. 

As a Service Operations Manager, you will:

• Oversee the hiring, supervision, training, and mentoring of service teams through goal setting, performance monitoring, employee review meetings, and scheduling of formal training. 
• Manage revenue, gross margin, and absorption to achieve monthly and annual business plan projections and forecasts. 
• Drive expansion of chargeable opportunities, including T&M, system upgrades, and service contracts, ensure quality assurance activities are completed, such as sales-to-service and projects-to-service turnover including final project walkthroughs, service agreement scope reviews, and final information turnover to inspection team. 
• Support contract profitability through cost containment procedures and processes and ensure contract requirements are met and performed to a high standard.   
• Develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications and determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs.  
• Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements, ensure employees are properly trained on safety requirements and enforce adherence to organizational processes, tools, and workflow standards.   
• Maintain excellent organizational and interpersonal skills 

You will make an impact with these qualifications:  

Basic Qualifications:   

• Associate degree from a two-year college or technical school
• 2+ years of experience supervising teams
• Industry experience with strategic planning, contracting, project management, account management, and all aspects of general business management 
• Understanding of financial reporting with the ability to apply cost control measures  
• Familiarity or experience with HVAC, Building Automation, Fire Alarm, or Security Systems 
• (Fire specific) Must obtain NICET Level II Fire Alarm certification within 18 months 
• Proficient in Microsoft Office   
• Verbal and written communication skills in English 
• Must be 21 years of age and possess a valid driver's license with limited violations  
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:   

• Bachelor’s degree 

You’ll benefit from:  

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html 
• The pay range for this position is $98,980 - $169,680and the annual incentive target is 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.  

Ready to create your own journey? Join us today and help create a better #TomorrowWithUs! 

About Siemens: 

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.  

Our Commitment to Diversity, Equity, and Inclusion:   

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.  Learn more about our commitment to DEI here.  

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.   

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