Siemens SEDS Customer Service Engineer 西门子（上海）电气设备有限公司 客户服务工程师（变频器）

Job description

Locations:Shanghai, China
Job Family:Customer Services

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English (UK)

Job Description

What are my responsibilities?

·  Perform a wide variety of services with no (minimum) assistance and guidance from in-house support staff to improve the customers' satisfaction
·  Make the analysis and troubleshooting by the correct judgment and detection to solve the fault with right parts
·  Improve the productivity of onsite service, especially for start-up commissioning
·  Communicate with customers politely and reasonably to ensure customer satisfaction
·  Complete required field documentation and reports and electronically transmit appropriate completed reports (i.e. job related field service report, expense report, etc.) in a timely fashion as dictated by company policy and departmental procedures
·  Frequent travel as required and obey the engineer dispatch arrangement – both domestic and international
·  Provide the appropriate proposals and spare parts to promote our service business

What do I need to qualify for this job?

·  Bachelor or above degree in power electronics, electric engineering, Automation or related
·  Mastered Machine Knowledge, Vector Control, V/F control, PWM knowledge
·  At least 2 years related working experience
·  Fault analysis capability and troubleshooting experience
·  Basic PLC knowledge
·  Communication capability and presentation skill
·  Basic commercial knowledge
·  Good English
·  Archiving skill

Job ID: 92385

Organization: Portfolio Companies

Experience Level: Experienced Professional

Job Type: Full-time

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