Siemens Healthineers CS Customer Service Engineer (Beijing) 西门子医疗 服务业务 客户服务工程师 CT（地点：北京）

Job description

Job ID: 297339
Job Family: Customer Services
Location: Beijing
Organization: Siemens Healthineers
Mode of employment: Full time only

For our Healthcare Sector we are looking for a Customer Service Engineer at the earliest opportunity.

The Customer Service Engineer execute all service activities assigned to him, which are coordinated via the Uptime Service Center, in an adequate and appropriate manner. It will include all service incidents, installation, preventative maintenance and system modification on demand.

What are my responsibilities?

1. Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision.

2. Communicating and accept all operative advices from the Uptime Service Center

Supporting the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibility.

3. Escalate incidents directly to the 'Regional Support Center' (RSC) according to the defined parameters Inform Uptime Service Center on all escalation issues. Report any customer complaints with proper documentation to the USC.

4. Ensure the proper use of tool & test equipment and report the usage on any related service report.

5. Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.

6. Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services.

7. All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.

What do I need to qualify for this job?

More than 2 years service experience in medical equipments.

Technical expert in Medical product.
Focus and Customer satisfaction.
Good Learning skill & English skill.

Education in College or above

What else do I need to know?

With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the

healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All

supported by a comprehensive portfolio of clinical consulting, training, and services available across the

globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and

more filled with happiness.

How do I apply?

We are looking forward to receiving your online -application.

To submit your application on-line, please click the button “Apply”.

Contact

If you want to know more Siemens job opportunities, please be free to log in our career website

http://www.careers.siemens.com.cn

如需了解更多西门子医疗职位信息，请登录西门子医疗官方网站

http://www.healthcare.siemens.com.cn/

Talent Acquisition, Siemens Healthineers