ServiceNow Support Agent

Do you want to help create the future ofhealthcare? Siemens Healthineers is a place for people who dedicate theirenergy and passion to this greater cause. It reflects their pioneering spiritcombined with our long history of engineering in the ever-evolving healthcareindustry.

We offeryou a flexible and dynamic environment where you have the space to stretchbeyond your comfort zone in order to grow personally and professionally. Soundinteresting?

Then come and join our global team as ServiceNow Support Agent

Your missionand responsibilities:

·      Incidentticket monitoring and handling, as well as documentation of results, based onknowledge transfer sessions.

·      Firstanalysis of incoming incidents / Qualification and pre-clarification of theincident (understanding user requirements).

·      Incidentresolution (capable to explain complex solution of the incident in auser-friendly manner).

·      Transferof the incident to the next escalation-level, incl. involvement of DevOpsDeveloper team OR interface providers (SAP Support) when required.

·      Creationof Backend and End-User Self-help Knowledge Articles for raised incidents toensure better support on re-occurring incidents.

·      Creatingand running basic scripts to resolve Incidents.

Skills:

·      Bachelor's degree;

·       Advanced English (you will be partof an global team);

• Experience in Finance and SAP
• Good understanding of Incident& other ITSM Processes (such as Problem, Knowledge Management)
• Previous work experience inServiceNow ITSM environment (3+ years)
• Certifications in ServiceNowFundamentals/ServiceNow Certified System Administrator (CSA)  or ITIL Foundation V4

Ourglobal team:

We are a team of 66,000 highly dedicatedemployees across more than 70 countries passionately pushing the boundaries ofwhat’s possible in healthcare to help improve people’s lives around the world.As a leader in the industry, we aspire to create better outcomes andexperiences for patients no matter where they live or what health issues theyare facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics toimage-guided therapy and innovative cancer care, is crucial for clinicaldecision-making and treatment pathways.

Ourculture:

We are part of an incredible community ofscientists, clinicians, developers, researchers, professionals, and skilled specialistspushing the boundaries of what’s possible, to improve people’s lives around theworld. We embrace a culture of inclusivity in which the power and potential ofevery individual can be unleashed. We spark ideas that lead to positive impactand continued success.

We care about your data privacy and takecompliance with GDPR as well as other data protection legislation seriously.For this reason, we ask you not to send us your CV or resume by email. We askinstead that you create a profile in our talent community where you can uploadyour CV. Setting up a profile lets us know you are interested in careeropportunities with us and makes it easy for us to send you an alert whenrelevant positions become open. Click here to getstarted. 

To all recruitment agencies: Siemens Healthineers does not accept agencyresumes. Please do not forward resumes to our jobs alias, employees, or anyother company location. Siemens Healthineers is not responsible for any feesrelated to unsolicited resumes.