Service Dispatcher (Scheduler)

Job description

We are looking for a Service Dispatcher (Scheduler) to join our team at Innomotics – A Siemens Business.

Your change engine.
Motors and drives are our business, redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion – in e-motion. We are the “we” in power – and we can empower you.

15,000 and counting.
Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let’s go!

The role.

• Main point of contact between Office, Field Service Representatives (FSR) and Customers for job dispatching and coordination. Project Management communications
• Handle incoming customer service requests via phone or email, resulting in a service order entry.
• Request service quotations and create orders in the System.
• Follow up on commercial/PO with customers to begin mobilizations.
• Handle FSR’s onboarding to customers sites (safety prerequisites, training, site access, vehicle passes, etc)
• Coordinated resources, materials for service jobs and trainings.
• Keep regular communication with FSR’s for job status (cost control) and for logistics safety reasons (such as remote areas).
• Handle emergency mobilization coordination.
• Gatekeeper for the Tech Support Hub and dispatch to the technical team.
• Manages on call distribution for after-hours and SiDriveIQ
• Own dispatching process and continuous improvement.
• Handle customers daily reporting requirements and submissions.
• Support to CS Digital Tools Implementation, Data Migration, IBase review, tech reports app implementation, etc.

Your profile.

• Strong communication skills. The role requires active listening and being able to clearly convey information using phone calls, text messages and emails.
• Experience with customer service and handling customer complaints.
• Adaptability and problem-solving skills.
• Attention to detail and organization skills.
• Ability to follow processes and procedures.
• Experience using computers, software, apps, and digital tools in general.

What we offer.
At Innomotics, we are committed to an ownership culture, in which every employee takes personal responsibility for our company’s success. We apply lean principles and seek to continually improve our processes and customers’ experience.

Who designs your future? You do.

Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics

To learn more about Siemens Canada, visit our website at www.siemens.ca

Jobs at Innomotics - if you would like to find out more about jobs & careers at Innomotics.

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at www.siemens.ca.

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca.

Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.

En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.