Service Delivery Associate Consultant - Development Program

Job description

Service Delivery Associate Consultant – Development Program

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? 

This is a two-year development program consisting of three (3) eight (8) month rotations through the Service Delivery team. The program is designed to build valuable experience across multiple functions within the group and may include roles supporting learning services, field service, and technical support.  Relocation for each rotation may be required, and travel during each rotation, up to 60%, may also occur.

Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. Joining our Digital Enterprise Services team means you’ll have the opportunity to impact the complete value chain from classic product related services (support services, learning services, field service, maintenance, and upgrades) to innovative data-based services (cyber security, analytical services, and cloud technology) which let customers leverage opportunities in the digitalization era. The overall goal of Digital Enterprise Services is to support customers in increasing plant availability, production quality, and enhance productivity.

We are looking for a Service Delivery Associate Consultant. This position will be part of a rotational program and locations during the 24-month program will include: Johnson City, TN, Alphretta (Atlanta), GA and the greater Chicago, IL, area.

You’ll make an impact by:

• Collaborating with industry experts on the team to learn Siemens best practices
• Participating in estimating, planning, and scheduling deliverables and tasks
• Impacting our customers’ initiatives and business drivers
• Providing support to control scope, cost, implementation, and quality
• Consultingwith users, management, and stakeholders
• Support customers to resolve problems
• Works closely with various groups to the defined outcomes

This program will help you develop and build expertise in the following core skills:

Cognitive Flexibility –Learn to remain agile and shift across multiple roles as customer demands and team resources change.

Customer Focus – Not only will you be considered the expert, but you learn to effectively transfer this knowledge to customers through individual / group technical learning courses that you curate from external vendors or develop and maintain yourself. Your customer focus allows you to learn about customers’ needs and uncover new business opportunities and service offerings for Siemens.

Problem Solving – Develop your Critical thinking and detailed systems analysis / evaluation techniques to assess trace and diagnostic information, recommend solutions or next steps, and guide field service personnel or other specialists to solve issues.

Active Learner – Learning & development is foundational as you seek to improve your own knowledge and skill set, while also utilizing proven learning strategies to enrich the team and customers you interact with.

Complex System Thinking – You will learn to view systems or processes from a broad perspective that includes seeing overall structures, patterns and cycles in systems/processes, rather than seeing only specific components.  

Communications – Develop effective written technical information and deliver instructions effectively to customers.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Candidate must have a completed Associate’s degree from a 2 year technical program from any of the following degree programs: engineering tech, mechatronics, computer tech or related, and a Minimum 3.0 GPA. Bachelor’s degree and Master’s degree graduated candidates will not be considered preferable.
• Proven electro-mechanical aptitude (based on previous experience and/or education) along with user PC/software skills
• Ability to read and understand design and programming documents.
• Ability to work in a variety of circumstances including climbing ladders, scaffolds, and high-lift equipment; working in tight spaces and in outside/inside/heat/cold/day/night conditions.
• Must be able to use hand-tools, laptop, email, smartphone, and tablet.
• Must be able to carry and move equipment and tools weighing up to 75 pounds unassisted. Ability to work in a team environment providing dedicated support to our customers.
• Individual must possess a valid driver's license in good standing.
• Willing and able to travel and open to relocation
• Qualified Applicants must be legally authorized for employment in the United States and will not require employer sponsored work authorization now or in the future for employment in the United States

Preferred Qualifications:

• Candidate is within one year of graduating with a two year Associate’s degree from a technical program.

You’ll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is $55,160 to $94,560. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.  Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

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#DIgrowth

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