Senior Service Manager (m/f/d)
Amadora (Amadora)
Job description
Create a better #TomorrowWithUs
At Siemens, we believe that technology with purpose has the potential to solve the greatest challenges of our time. With over 300 thousand of the world’s most brilliant minds and the power of a presence in more than 190 countries, we make a truly global impact.
At the Lisbon Tech Hub, we drive change in our businesses and services, from Portugal to the world, in areas such as Cybersecurity, Software Development and Testing, Big Data, Artificial Intelligence, Cloud, and many more.
With around a decade of history, the Lisbon Tech Hub is the home of the new technologists – Dream Builders, Impact Creators & Future Makers.
Are you one of them? Join us!
Siemens is recruiting for an IT Service Manager to manage internal organization Siemens applications. This service comprises a set-up of the future operations and transfer the various development Projects into a secure and high-performance operation. In doing so, the service to be provided will take into account the existing operating processes according to ITIL, the new requirements, and coordinate the service needs with other application managers, platform management, and infrastructure suppliers.
The Service Manager´s main task is to manage services of DI IT Expert Hub.
Your mission will be…
- Define or adjust the future service structures in terms of content and organization
- Transfer and report the completed IT components/functions from projects into operation
- Monitoring of incidents and service requests via the Siemens internal ticket management tool
- Definition of monitoring and support processes
- Manage budget and report to the service owner
- Handle escalation processes
- Tendering, selection and ordering of services
- Coordinate suppliers and monitor service delivery
- Suggest options for optimizations of the service in terms of performance, adaptability, reliability and cyber security
We are looking for someone with…
- ITIL certification (mandatory)
- More than 5 years of work experience in software engineering
- Basic understanding of software or IT systems
- Basic understanding of cloud
- Business-fluent English (speaking & writing)
- Networking
Valued Softskills...
- Work independently, but ask for help if needed
- Good communication skills
- Customer & result orientation
- Initiative / Commitment
- Willingness to learn
- Focus on quality
- Ability to analyze
- Willingness to work in a team and lead it
- Willingness to present
- Willingness to negotiate
- Organizational skills and quality orientation
Further Qualifications...
- At least 10 years of proven relevant professional experience in global IT operations, preferably in the semantic web environment and with SaaS and cloud solutions
- Involvement in building IT solutions or operating IT solutions from a service perspective
- Monitoring and reporting KPIs and setting up SLA concepts
- Advanced knowledge of agile way of working and the DevOps approach in previous tasks
- Experience with service providers, management and monitoring of services
What you can expect from us…
A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.
In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.
What makes us proud as an employer:
- Top Companies to work in Portugal 2023 (by LinkedIn)
- World's Best Employer 2023 - 1st place in the Engineering and Production category (by Forbes)
- Most attractive company to work in 2023 - 6th place (ranking of Universum)
- Company with the best reputation in the Technological/Industrial sector in Portugal 2023 (according to the Merco Empresas study)
Please attach your CV in English.
#Siemens #LXTechHub #TomorrowWithUs
Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!