Senior IT Process Manager - SIAM Process Management

Job description

Hello Visionary!

We empower our people to stay resilient and relevant in a constantly evolving world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future.

Does that sound like you? Then it seems like you’d make an outstanding addition to our vibrant team.

Siemens Mobility is an independent handled company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services.

The Information Technology (IT) department has the global responsibility for the internal IT of Siemens Mobility. Its goal is to provide a robust and efficient IT landscape derived from business and market demands.

Your personality and individuality make the difference. In our team, we increase business performance and point the way into the digital age.

Is that exactly your thing? Then live your passion in a cross-location team in which you can actively craft the future of our company. You open up new possibilities for our customers with your competence. Connected with this is an exciting career path that leads you to ever new projects and solutions in the field of IT for Siemens Mobility.

We are looking for a Senior IT Process Manager - SIAM Process Management

You'll make a difference by:

• In your new role as (Senior) Process Manager (m/f/d) you will be responsible for the design, implementation and management of our IT Service Management processes and tools globally.
• You will also have a deep understanding of SIAM principles and methodologies and be able to effectively implement and handle SIAM processes within our organization.
• The scope of your team includes all ITIL disciplines as well as monitoring and reporting processes and tools which form the backbone of the global IT of our company.
• You will focus on some of the following disciplines at the beginning: Service Catalogue Management, Service Level Analysis, Availability Management, Data Centre Capacity and Performance Management, Asset & Config Management, Test Management, Change Management and User communication.
• You lead the processes and ensure they are handled and operated by all internal groups and external service providers according to your process rules and KPI’s.
• You supervise process performance and provide reporting data.
• You initiate and steer improvement measures to optimise and innovate your processes and tools globally towards improved transparency, performance, and costs.
• You ensure the compliance of your processes, tools and data with local laws, contractual obligations, and internal regulations.
• You will be a key member of our globally distributed team of Process Managers.
• You will collaborate intensively within this team as well as with the business, with external partners and within the whole IT organisation globally in order to satisfy expectations and priorities of our customers.

• Experience with ITIL processes.
• Experience with IT service management tools and methodologies
• Handle the full lifecycle of IT projects, from initiation to completion, ensuring timely and on-budget delivery.
• Develop and implement project plans, including resource allocation, risk management, and communication strategies.
• Lead and empower multi-functional project teams, ensuring effective collaboration and problem-solving.
• Monitor and track project progress, identifying and addressing potential issues early on.
• Broad knowledge of IT Infrastructure Services (Service Desk, Workplace & Collaboration, Data Centre & Network)
• Broad knowledge of IT Service Management processes, minimum ITIL V4 foundation - ideally ITIL 4 expert certification.
• Broad knowledge of IT Service Management tools.
• Broad knowledge of Monitoring and Reporting tools.
• Deep knowledge of Service Now, especially concerning data analytics.
• Deep knowledge in at least two of the areas Service Catalog management, Change Management, Service Level Analysis, Availability Management, Capacity and Performance Management, Asset & Config Management, Test Management.
• Experience in the management of service providers.
• Project Management Experience
• Continuous Service Improvement Experience
• Very good English skills (minimum C1), German would be an advantage.
• Superb communication and presentation skills on management and authority level.
• Very good intercultural collaboration skills.
• Highly self-motivated.
• Ability to lead change.
• Critical thinking.
• Customer focused.
• Ability to define problems, collect data, establish facts and draw valid conclusions
• ITIL certified
• PMP certification.
• Highly self-motivated.
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Willingness to travel from time to time globally (Germany, Czech Republic etc.).

Join us and be yourself!

We value your unique identity and perspective, recognizing that our strength comes from a diverse set of backgrounds, experiences, and thoughts of our team members. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. We also support you in your personal and professional journey by providing resources to help you thrive. Come bring your authentic self and create a better tomorrow with us.

Make your mark in our exciting world at Siemens.

This role is based in Pune and is an Individual contributor role. You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come.

We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.

Find out more about mobility at: https://new.siemens.com/global/en/products/mobility.html and about Siemens careers at: www.siemens.com/careers

At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow ‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds