Sales Operations Specialist (Penang)

SiemensDigital Industries Software is a leading provider of solutions for the design,simulation, and manufacture of products across many different industries.Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of theobjects we see in our daily lives are being conceived and manufactured usingour Product Lifecycle Management (PLM) software.

Weare looking for a Sales Operations Specialist to support the Quote-To-Cash(QTC) function within the Siemens DI SW Organization. This role will apply QTCunderstanding with specific knowledge and skills to complete a wide range ofdynamic tasks. The role will typically operate under supervision, however, willperform tasks independently to support sales teams & partners in theirquote creation, proposal generation, order packet validation, process andtools, global policies, pricing agreements, orders tracking for both salesteams and partners.

Responsibilities:

Quote/Proposal/Order Efficiency

• Supports the sales teams and partners in the selling process through quoting and proposal creation.
• Responsible for the Quote-To-Cash (QTC) workflow processes. Supports and monitors the entire QTC process from submission, workflow, approval (ensure approval justifications are gathered, clean orders are checked off) to internal acceptance with final delivery, billing and revenue recognition.
• Assists sales teams and partners to ensure requirements for order submission are fulfilled (e.g. payer and credit limit set up, EES requirements, ECC / DAMEX requirements etc.)
• Coordinates complex queries on products, pricing, licensing, install data including non-standard, trade-in or 3rd party products.
• Checks billing status and notifies sales or finance to send invoice with address in local language as needed. Same for Hardware delivery, as needed.
• Review of manual orders to ensure clean order submission (COD, EULA, PST, GSLA, PO, policy clearance and sign off)

Processand Tools

• Understands company processes and policies related to Sales.
• Proficient in Corporate tools – Salesforce CRM and Web tools
• Participates in UAT, identifies and clarifies issues and/or enhancement requests.
• Assists in local deployment including notification and guidance to local internal users and partners.
• Coordinates with zone support team for new users, partners or organizational change set-up
• Provides tools support to regional users.
• Conducts training and knowledge transfer to local users (new user, refresh training as appropriate

GlobalPolicies

• Be familiar with corporate policies and performs policy validation and collection of approvals ahead of time. This also includes facilitation of the contract and legal bidding document approval as needed.

PricingAgreement

• Maintaining pricing agreements.

SalesTracking

• Maintains and updates order tracking list.
• Assists in reporting and forecasting process.

PartnerSupport

• Performs partner support (i.e. web-key creation for partners, training to partners, demo licenses application etc.)
• Involved in the partner onboarding, termination process, reseller agreement, quarterly performance points (PFP) analysis, partner Transfer Price and MDF process.

Requirements:

• Minimum 2 years work experience in a Quote-To-Cash role in multinational company environment.
• Excellent spoken and written communication skills in English.
• Excellent numerical, analytical and problem-solving skills to resolve issues or sharing recommendations.
• Strong interpersonal and collaboration skills with a customer focused approach.
• Experienced in complex analysis of policy, workflows, process and system tools and transactions to facilitate timely and accurate transactions that align with prevailing policy and process guidelines.
• Experienced in doing transactional processing of quote and/or proposal activities in adherence with prescribed policy and processes.
• Familiar with reporting/forecasting process; training/knowledge transfer to internal/external; support EES/ECC; actively participating for process improvement engagement activities.
• Detailed, strong follow up and good time management skills.
• Proficient with Microsoft Office applications, especially MS Excel
• Willing to work overtime hours during month-end/quarter-end.

We are an equalopportunity employer and value diversity at our company. We do not discriminateon the basis of race, religion, color, national origin, sex, gender, genderexpression, sexual orientation, age, marital status, veteran status, ordisability status.

We are Siemens

A collection of over 377,000 minds building the future, one day ata time in over 200 countries.  We'rededicated to equality, and we welcome applications that reflect the diversityof the communities we work in. All employment decisions at Siemens are based onqualifications, merit, and business need. Bring your curiosity and creativityand help us shape tomorrow!  We offer acomprehensive reward package which includes a competitive basic salary, bonusscheme, and private healthcare.

Siemens Software. Transform theeveryday.