PreSales Solution Consultant (CAD/CAM/CAE)

Job description

General Summary of the Job:

As part of the Channel sales team, support the partners in the technical sales process to facilitate sales of software. Utilizing knowledge of customer business needs, engineering and manufacturing processes, industry best practices and competitive differentiation, support the channel in the preparation and delivery of standard demonstrations of SISW products and solutions in support of channel sales efforts. Support Channel Sales and PreSales staff to deliver and, where appropriate, directly participate in the delivery of effective demonstrations to a range of customers, educating customers on the features, functions, and business benefits of SISW products and solutions, highlighting the capabilities and usage of the solution to solve sales and customer problems. 

Roles and Responsibilities:

• Support Channel PreSales teams to gather high level customer technical requirements, understand existing information technology infrastructure and determine customer needs as part of the sales effort, in conjunction with other members of the PreSales Team.
• Advise Channel Partners in the response to customer Requests for Proposals / Requests for Information, as part of selling efforts.
• Provide advice and support to answer technical, industry and process questions from partners, and provide technical support for customer issue resolution by the channel partner.
• Support Channel Partners in the resolution of product issues including sourcing existing fixes or workarounds, advising on the management of support call and liaising with GTAC to facilitate the effective escalation of urgent problems.
• Build demonstration environments for Channel Partners to meet the needs of a customer demonstration, including the identification of relevant hardware, design, development and installation of product environments and appropriate product data, to mimic the customers systems.
• Support the delivery of effective demonstrations to a range of Channel Partner customers on the features, functions, and business benefits of SISW products and solutions, highlighting the capabilities and usage of the solution to solve sales and customer problems.
• Systematically follow-up all target account activities to develop total qualified opportunities that produce an above average close rate.

Qualifications (include knowledge, skills and abilities)

• Be the Subject Matter Expert for PLM technical solutions for one solution domain.
• Contribute to the plan, definition, adjustment, build & delivery of PreSales Standard improvements/Know How regarding (Sub-Domain Value Argumentation and/or Industry/Process Best Practices.
• Act as subject matter expert, guiding others on a single technical domain and Industry Best Practices for Channel Partner support.
• Excellent communication skills – Advance / Intermediate English Skills.
• Be confident making presentations and can work closely and collaborative with team members.

Education and Experience Requirement:

• Bachelor's degree in mechanical/industrial engineering or similar.
• More than 2 years of experience as designer or CNC programmer.
• Knowledge in 3D modeling, mechanical/industrial design, manufacturing or automation.
• Advanced experiences with parametric CAD software (Preferred Solid Edge/NX).
• Good knowledge of CNC machining process and CAM software capabilities.
• Knowledge in basic Finite Element Analysis (FEA) or fluid simulation (Plus)
• Experience selling software for end users and customers.
• Experience providing technical support/assistance.

Preferred Location: Bajío region or Mexico City, Mexico.

Job Type: Full time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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