MES Technical Administrator

Job description

  Worcester, United Kingdom
·  Customer Services
·  115980
Siemens Healthineers

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Job Description

Siemens Healthcare Ltd. provides a range of innovative and cost effective medical equipment services to the Worcester Royal Infirmary as part of a Private Finance Initiative (PFI) contract.

The post holder will work within the on-site Siemens team delivering a range of medical engineering services in line with the Managed Equipment Service (MES) contract.

The service is provided in accordance with Key Performance Indicators (KPIs) and aims to create and maintain consistently high customer and staff satisfaction.

The position will support the technical administration functions of the service. This will involve communication with internal and external service stakeholders, providing support to colleagues and ensure that assigned tasks and responsibilities are performed accurately and efficiently. An element of the position is to provide support to the management team.

Main Tasks and Responsibilities

The list of responsibilities is by no means an exhaustive list and will change in response to needs of the service:-

·To be the main point of contact within the Siemens workshop; Co-ordination of loans, returns and repairs of medical equipment.

·Managing the stock system within our asset management system

·Liaising with external suppliers to arrange repairs/service of medical equipment

·Engineering support for stock audits - including updating stock levels within the asset management system EAM

·Assistance with full annual equipment inventory and audits and also with all associated internal/external audits

·Assistance with loan equipment; responsibility for equipment repairs and or replacement of broken / faulty equipment

·Organise and update technical service manuals - both hard and soft copies

·Electrical safety testing and some routine device checks, where applicable.

·Attend any appropriate user, technical and other training courses, meetings and/or conferences which are relevant to the engineering / support work being done in the MES department

·When required, to assist in evaluating and dealing with safety bulletins and clinical adverse incidents involving medical equipment.

·To assist when required, in the evaluation and trials of new medical equipment and to undertake the inspection, electrical safety testing and production of documentation prior to the equipment use

·Any other relevant duty that assists in the smooth operation of the MES Department

Qualifications/Experience

·Experience of working in a busy office environment;

·Good communication skills both verbal and written, with the ability to deal with customers and staff at levels;

·A good degree of computer literacy and knowledge as it relates to Office software and bespoke service management packages;

·Must be able to work with people of diverse cultural background.

The post will offer extensive product and personal training opportunities.

Job ID: 115980

Organization: Siemens Healthineers

Company: Siemens Healthcare Limited

Experience Level: not defined

Job Type: Full-time

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