Mechanical Desk Engineer (Orlando) - Mobility Customer Services

Pioneering in America, from the first mile to the last.This is what drives us.

Formore than 160 years, Siemens has been an integral provider of infrastructure,electrification, and transportation solutions in the United States. Railsystems must do one thing above all: RUN! With modern maintenance solutions –from diagnostics to data-based action recommendations, from quick delivery ofreplacement parts to strategically planned modernization – we ensure yoursystems' highest reliability and availability: 100% Railability. We areconstantly developing new, intelligent mobility solutions that increase theavailability of infrastructure for the society, optimize route usage and createa new quality of travel.

Goodservice means we are there for our partners and customers when they need us –and beyond. That is because we define ourselves by what we do. Every day, everyhour, every minute. We help our customers move the world!

Position Overview:

We seek to hire aMechanical Desk Engineer to assist the Locomotive Engineer and onboard trainstaff with urgent queries or at the train on route with our long-termmaintenance contract for a fleet of high-tech rolling stock. The fleet consistsof Tier 4 compliant high-horsepower locomotives in a push-pull configurationwith elegant coaches to deliver a high-end customer experience. These trainsoperate from Orlando to Miami with up to 125 mph 7 days a week.

If train crewshave a problem with a locomotive or the coach, they call the "MechanicalDesk" 24/7 on the radio/phone from the train route. The "MechanicalDesk" supports solving the problem on the radio/phone or en route. Thetrainset is in trouble, and you lead the problem-solving!

We have theresponsibility to assist the on-train staff remotely or en route in a criticalsituation and guide them through troubleshooting to limit service delayssupported by remote data from fleet monitoring that is sent directly from thetrainsets will be utilized.

What your day-to-day will look like:

• Assist with troubleshooting or operational questions from the onboard crew.
• Develop action plans; measure and analyze results; initiate corrective actions; minimize variances' impact; continuously improve processes.
• Maintain a very close working relationship with the customer.
• Fault trending, fault analysis
• Writing service-bulletins

To thrive in this role, you have:

• Bachelor's degree in Engineering or equivalent technical experience,
•  Experience in operating rolling stock(Locomotive Engineer) and rolling stock maintenance,
•  Experience in dealing with the FRA / CFRs,
• Knowledge of applicable laws and regulations,
• Strong interpersonal skills and a dynamicpersonality are needed to effectively collaborate with people at all levelswithin the organization, customer, and community,
• Ability to continually challenge the status quo,providing strong leadership for continuous improvement of results andefficiency,
• Ability to walk through a structuredtroubleshooting process - staying calm in complex and time-critical situations,
• Ready to develop deep technical and functionalknowledge about our Venture Coaches and Charger Locomotives.

Why you'll loveworking for Siemens!

• Freedom and healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1.
• We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.
• We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.
• We are front-runners in digitalization and building platforms. Therefore, we are hiring daring forward-thinkers who want to have a real impact.
• Solve the world's most significant problems – Be part of exciting and innovative projects.
• Opportunities to contribute your innovative ideas and get paid for them! Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list!
• Employee perks and discounts in addition to our 401k match and generous Paid Time Off

Applicantsmust be legally authorized for employment in the United States without needingcurrent or future employer-sponsored work authorization.

Siemens offers a variety of health and wellness benefits toemployees.  Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html. The base salary range for this position in Orlando, FL is $67,100-$90,300.  The actual salary/wage offered may be loweror higher depending on budget and candidate experience, knowledge, skills, andqualifications.

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