Logistics Coordinator

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our expanding team as a Logistics Coordinator. Our positions are based in Hawthorn East, Melbourne and report to the Service Logistics Team Leader.

As part of the wider Customer Service team, this role works closely with our Customer Care Centre to provide logistics solutions to meet desired outcomes with for our customers whilst ensuring target logistics costs are maintained.

This is a full-time position that requires coverage between the hours of 6am – 8pm Monday to Saturday and as such, may be required to work a rotating roster including public holidays where required.

• Ordering: Processing order request received internally to meet the customer demand in a timely manner and monitoring the progress of orders by liaising with customs clearing, warehouse, transportation, and suppliers.

• Delivering: Monitoring order progress and ensure on time delivery by liaising with the Customer Care Centre (CCC), warehouse, transportation, and suppliers.

• Scheduling: Responsible for organising and managing external resources through our Sensitive Freight provider to ensure smooth coordination between various stakeholders.

• Handle troubleshooting and complaints for logistics issues from the field.

• Daily order status monitoring: Monitoring designed reports to ensure orders are arranged properly according to expectation, goods movement is completed in a timely manner by liaising with CCC, Customer Service Engineers    and 3PL.

• Logistics cost control: Ensure that a balance is maintained between on-time delivery to meet job schedules and logistics cost targets.

• An understanding of the importance of on-time delivery and customer satisfaction

• A strong communicator both written and verbal.

• You can professionally investigate and respond to requests in a timely manner.

• You are equally capable and happy working independently or as part of a team.

• You are willing to work flexibly and different shifts times when needed.

• You are capable of multi-tasking in a fast-paced environment.

• SAP SD Module experience highly regarded.

• Strong MS Office suite skills (particularly Excel – VLOOKUP, pivot tables etc) highly regarded.

• Experience in forwarding company/warehouse management or 3PL management is highly preferable.

You must be able to provide evidence of your eligibility to work in Australia.

We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

As an equal opportunity employer.

Applications close 29 February 2024  or sooner should sufficient applications be received. .

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.