IT Operations Manager - German & English Speaker (m/f/d)

GBS Digital Solutions offer innovative technology solutions and customer-oriented digitalization services and co-develop digital solutions to solve our customers business challenges, leveraging our modern technology layer and partner ecosystem. We consult them with our holistic, 360° digital advisory service, encompassing the data-driven discovery of digitalization potential along their business processes.

Want to know more about GBS? Check out here!

Are you a forward-thinking, high-energy, dynamic driver who wants to get directly involved in the daily business with our international teams and work on your own abilities and manage responsibility.

Your new role – challenging and future-oriented

• Coordinate service delivery, take accountability, and report performance (Service Levels. KPIs and Costs) of each individual IT service.
• Building strong partnership relationships with our providers, IT business partners and our business customers.
• Handle ongoing IT Initiatives and onboard changes on a controlled fashion to the Global Business Services world.
• Drive any regulatory and compliance related topics together with our Provider Management and Risk and Compliance chapters.
• Escalate performance related issues and customer complaints to service owners and proactively discuss with the associate providers our customer demands.
• Take ownership of all major incidents and represent GBS at the crisis meetings. Communicate status updates to GBS management and business customers.
• Deliver accurate and regular performance and consumption reports to the management upon periodically and upon request.

Your qualifications – solid and appropriate

• Bachelor’s degree (or similar) in management, communications, or IT (preferable).
• Several years of experience in similar roles.
• Experience in ServiceNow or other ticketing tools.
• Excellent oral and written skills in English and German (required).
• Good communication and networking skills in an intercultural environment and across all management levels.
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
• Ability to manage and prioritize tasks efficiently.
• Experience in taking care of third party-provided services.
• Proven resource planning and problem-solving skills.
• Solid Microsoft Office knowledge.
• Knowledge of ITIL principles, DevOps, and Project Management methodologies.
• Solid presentation & reporting skills.
• Eagerness to learn new technologies.
• Proactive & Teammate mentality are a must!

What makes us proud as an employer:

• Top Companies to work in Portugal (Awarded by LinkedIn)
• Healthy Workplaces Award - 3rd large corporations (Awarded by Portuguese Psychologists’ Association)
• TOP 20 Most Admired Shared Services Organizations in the World
• The Biggest of Tech Portugal -Technology Production Category (Awarded by Exame Informática and Visão Magazines)
• Most ESG responsible company in Tech/Industrial Sector (Awarded by Merco Corporate Reputation Monitor)
• 2nd Best Engineering Company (Awarded by Teamlyzer, biggest Portuguese tech community platform)

We are thrilled to have:

• A hybrid working model with a flexible working hours policy to promote work life balance. A budget for setting up a home office, health insurance and a financial support program for your studies.
• You also have a medical center on the premises, sports groups, 2 days volunteering, access to e-learning platforms (Learnlight, LinkedIn Learning and more) and discounts with partners.
• To all these benefits we add the possibility to work in a fresh, relaxed, and always motivated environment.

#Siemens #PeopleAtSiemens

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!