Headquarter Support Center (HSC) Informatics Engineer (m/f/diverse) in Europe countries near Italy/Switzerland

Job description

·  Eschborn, Germany; Italy; Switzerland; France; Spain; Austria; Belgium
·  Customer Services
·  118188
Siemens Healthineers

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Job Description

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as Headquarter Support Center (HSC) Informatics Engineer (m/f/diverse) in Europe countries near Italy/Switzerland to provide expert level service and support to the Regional Units primarily for problem management and for management of complex issues.

Your tasks and responsibilities:

Scope of the role

·  This role requires keen troubleshooting, problem management and written skills to address and document technical issues that impact the Siemens Laboratory Informatics Portfolio. HSC is required to work collaboratively with cross functional partners to achieve a final solution and eliminate root cause
·  HSC is required to understand all aspects of Siemens Healthcare Informatics products to ensure troubleshooting and issue identification in the form of non-conformance are escalated and processed correctly via the Siemens quality complaint handling process
·  The Global Informatics support engineer may respond to the most difficult problems either on site or through remote interaction
·  The Global Informatics support engineer is also the primary liaison between the Regional Support Center (RSC) or Designated Complaint Unit (DCU), for problem clarification with Research and Development (R&D) and/or Original Equipment Manufacturer (OEM) vendors for complaint investigation or confirmation processes
·  This position is under Siemens Healthcare service organization for Laboratory Diagnostics and reports directly to the manager of HSC Informatics for Siemens DX. Passport or visa for international travel is required.

Responsibilities

·  You will be responsible for updating and managing complaints to determine if they are non-conformance or enhancement to ensure the proper process is used for solution generation
·  You will create and present data or information in a way that can drive a business decision to enhance or resolve a product problem identified through the complaint process
·  You will prepare technical calls and host global conference calls, which can include presenting information to technical experts either in person or via remote conferencing
·  You will create and review Product Support Troubleshooting Documentation (internal and external)
·  Furthermore, you are responsible for Troubleshooting technical issues including connection, routing, database and data communication issues
·  You will use proactive tools or data sets to target accounts for remedial action and work cross functionally to formulate an action plan that is implemented by the local support organizations
·  You will work directly with in-house and OEM R&D to ensure the solution will meet the service and/or end user's needs
·  You will design and deliver advanced training workshops for support engineers local or remote
·  You will also participate in Service Element Teams to provide technical feedback

To find out more about the specific business, have a look atLaboratory Diagnostics

Your qualifications and experience:

·  You have a minimum 4 years degree in Computer Technology or related fields or equivalent experience. Preference will be given to candidates with BS degree in Computer Technology (e.g. Computer Science, Computer Engineering, or Electrical Engineering with computer concentration)
·  You have experience with IT systems support, including clients and servers. Furthermore, you have experience with customer support ticketing systems
·  You are proficient in Office applications (Word Processing, Presentation and Spreadsheet)
·  Working knowledge of Linux, Windows and the ability to troubleshoot network issues is also required. Therefore, you have the ability to Troubleshoot Linux and Microsoft Windows Client/Server software issues
·  You have experience with clinical informatics systems
·  You're familiar with laboratory instrument interfacing and having worked with a clinical laboratory
·  You have proven support experience with Virtualization
·  You have experience with SQL databases and scripting and midlevel Programming in an object based language

Your attributes and skills:

·  You show excellent communication and writing skills along with the ability to present to different technical groups and management via written and oral communication. This requires you to be business-fluent in English
·  You possess the ability to troubleshoot Computer and Server Hardware Issues, without physical access to those systems. In addition, you can decipher and analyze various Software, Database and System log files and work with different types of database software
·  You have advanced Technical Troubleshooting skills
·  You demonstrate welcoming instincts, a personable and social approach and the ability to effectively handle team issues
·  You have proven success working in a team-oriented, collaborative environment, while readily adapting/responding to changes in the environment and priorities
·  You demonstrate familiarity with and/or interest in using technology and ongoing interest in furthering personal professional development

Our global team:
Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture:
Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That's why we invite you to take on new challenges, test your ideas, and celebrate success.
Check our Careers Site atwww.healthcare.siemens.de/careers
As an equal opportunity employer, we welcome applications from individuals with disabilities.Applications from individuals with disabilities
Wish to find out more before applying? Contact us: +49 (9131) / 17 – 1717, if you wish to discuss any initial questions with our recruitment team. The contact person handling this job ad isSophia Mengel.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Clickhere to get started.

To all recruitment agencies:
Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Job ID: 118188

Organization: Siemens Healthineers

Company: Siemens Healthcare GmbH

Experience Level: Mid-level Professional

Job Type: Full-time

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