Hardware Installer - Radiotherapy (m/f/nb)

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you. 

Role Responsibilities: 

• Provides highly visible customer support through the performance of on-site installation of linear accelerators and imaging systems, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
• Serves as company liaison with customer on administrative and technical matters for assigned projects.
• Interprets customers’ needs and assists in and facilitates resolution regardless of who job the responsibility falls under.
• This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking Installs and upgrades. This includes support of a wide range of company products according to technical documentation and company guidelines to ensure that customer’s equipment operates properly.
• Advise customers in ordering spare parts or on service request such as emergency and contractual services to ensure customers can operate their Varian equipment according to technical and safety guidelines.
• Conduct Acceptance testing, to ensure that all product specifications are met with quality and in a timely manner.
• Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other Varian functions.
• Maintain a high degree of professionalism and safety according to Varian guidelines and customer regulations in order to perform activities under the safest working conditions.
• Performs parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts per Varian written processes.
• Provide feedback on product and documentation to improve installation processes. Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.
• Advise less experienced Installation Representatives in technical matters.
• Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for data tracking purposes.
• Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner.

This role will involve travel (up to 70%) to customer sites throughout France, Italy, Spain, Portugal, Algeria, Morocco, Tunisia and Western Africa.

Skills & Experience Required:  

• Knowledge of and sound professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment. This includes but is not limited to oscilloscopes, digital volt meters, and torque wrenches.
• Knowledge of and professional technical experience with PC based systems.
• Customer focused attitude.
• Articulate and skilled in interpersonal communication.
• Fluency in French and good level of English language, both written and spoken.
• Proficient computer usage and debugging skills.
• Comprehensive knowledge of networks and networking techniques.
• Thorough understanding of imaging systems.
• Experience with mechanical, hydraulic, and pneumatic troubleshooting.
• Familiar with business tools such as: E-mail, Microsoft Word, Excel, Visio, reporting databases.

Need help for applying ?

Responsible recruiter : Angie Affili  

Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.