Global Customer Care Expert (w/m/d) - Medium Voltage Switchgears & Switching Devices
Frankfurt, GERMANY IT development
Job description
Knowledge for the world of tomorrow.
We develop networks that supply our cities with light and heat intelligently and we know our way around automation and digitalization in the process and manufacturing industries. For these and many other future projects, we need smart thinkers who bring skills, creativity, and dedication to the table. People like you! Experienced researchers who boldly broaden horizons, true specialists, and clever minds who like to get to the bottom of things. In short, help us tackle the most exciting challenges and put into practice what really matters. We’ll give you the opportunity to really make a difference. So what are you waiting for? Take your next career step with us.
What part will you play?
- You are responsible for generating new features and introducing them into existing processes for recording customer tickets in our global network
- In collaboration with those responsible for quality management, development and PLM, you will analyse international customer complaints and implement improvements
- Together with our global teams, you will be responsible for handling service calls for switchgears and switching devices during the warranty period
- You will be responsible for monitoring the installation of switchgear and carrying out installation training
- You solve global customer tickets in connection with the SI EA IoT portfolio: NXpower Monitor, SIPROTEC Dashboard, SICAM Navigator, OT Companion covering the entire IoT system from cloud application to connectivity to switchgear sensors
- Interact with customers and Siemens regions to gather information required to clarify technology issues and present solutions
What you need to make real what matters.
- You have a Bachelor's or Master's degree in electrical engineering, mechatronics or computer science or in a similar field
- You have many years of experience in commissioning and servicing switchgear and switching devices and are familiar with the regulations and standards
- Ideally, you already have experience in the development or installation and commissioning of energy automation products
- You are well versed in IT and have knowledge of SAP and BI platforms (e.g. Power BI)
- You are very familiar with user interfaces based on Microsoft Dynamics
- You are familiar with cloud-based applications as well as Mindsphere and AWS
- You have business fluent German and English language skills and are confident with Microsoft Office (Outlook, Excel, Word Power Point)
- You are characterised by a strong ability to analyse, self-commitment, decision-making skills and an innovative, effective and helpful way of working A structured and holistic way of thinking rounds off your profile
What we offer.
- Share matching programs to become a shareholder of Siemens AG
- 30 leave days and a variety of flexible working models that allow time off for yourself and your family
- An environment where everyone can bring their whole self to work and feel a sense of belonging
- Development opportunities for both personal and professional growth
- Attractive remuneration package
- Find more benefits here
Make your mark in our exciting world at Siemens.
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
www.siemens.com/careers - if you would like to find out more about jobs & careers at Siemens.
FAQ - if you need further information on the application process.