Discover your potential in customer advocacy for Siemens Digital Industries Software!
We are a leading global software company that provides companies of all sizes with the Xcelerator portfolio of software and services for electronic and mechanical design, system simulation, manufacturing, operations, and lifecycle analytics. We are dedicated to helping innovative global manufacturers design better products, faster! With the resources of a large company and the energy of a software start-up, we have fun together creating a world-class software portfolio and taking it to market. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth so our employees, our business, and our customers can achieve their full potential.
We’re currently looking for an experienced marketing professional to play a key role in building out the Global Customer Advocacy Center of Excellence. You will join a globally distributed team that is driving the future of customer advocacy and believes in building mutually beneficial relationships with our customers!
Why is this role exciting?
Successful and happy customers are the strongest advocates a company can have. They are proud of their choice and investment in our software and excited to share their success with peers. Likewise, we know how influential peer recommendations are throughout the buyer’s journey. The Customer Advocacy Center of Excellence is committed to inspiring trusted partnerships with our customers and internal stakeholders to build an optimized experience for our customers.
In this role, you will play an essential role in the operations of the center of excellence. The result of your efforts will be a growing and visibly more robust group of advocates who get value out of interacting with us and their peers and are willing to widely share their positive experiences with Siemens products and services. You’ll also provide immediate value to our internal stakeholders and customers by creating resources and training materials to educate and share best practices around customer advocacy.
As the Global Customer Advocacy Operations Specialist, you will:
• Develop and maintain customer advocacy center of excellence dashboards
• Create and promote resources and training materials to educate internal stakeholders on customer advocacy initiatives
• Create and manage project plans for all initiatives within the center of excellence
• Track and report on the impact of customer advocacy initiatives across the organization
• Cultivate effective relationships with key internal stakeholders, which includes but is not limited to community, customer success, sales, marketing, customer experience and demand center
• Develop and optimize processes and documentation to systemize team operations
• Assist in developing scalable processes to identify and nurture advocates
• Ensure a great customer experience is at the core of all engagement strategies
• Liaise with internal execution teams to amplify customer content within campaigns and on customer-facing websites
• Collaborate with cross-functional teams to drive the development of customer content (e.g. case studies, blogs, podcasts, videos...)
You will collaborate with:
• Content marketing
• Customer experience
• Customer success
• Demand center
• Partner marketing
• Marketing operations
• Product marketing
• Analyst relations
• Direct sales
• Partner sales
• Vendors
You are:
• A college graduate with a bachelor’s degree in marketing or related field
• A strong project manager with the ability to coordinate multiple projects simultaneously
• Passionate about creating great customer experiences
• Interested in analyzing data to drive performance improvements Analytical and statistical skills
• A great communicator
• Able to work effectively in matrixed organizations
• Process oriented with the ability to analyze inputs, research options, determine scope, recommend solutions, execute, and measure project success
• Adept at using project management and communication tools like Jira, Wrike, and Microsoft Teams
• Comfortable working in an Agile environment
A collection of over 377,000 minds building the future, one day ata time in over 200 countries. We're dedicated to equality, and we welcomeapplications that reflect the diversity of the communities we work in. Allemployment decisions at Siemens are based on qualifications, merit, andbusiness need. Bring your curiosity and creativity and help us shape tomorrow!
Siemens Software. Transform the Everyday
The hourlyrange for this position is $31.44 to $56.58 and this role is eligible to earnincentive compensation. The actual compensation offered is based on thesuccessful candidate’s work location as well as additional factors, includingjob-related skills, experience, and relevant education/training. Siemensoffers a variety of health and wellness benefits to employees. Detailsregarding our benefits can be found here: www.benefitsquickstart.com. In addition, this position is eligiblefor time off in accordance with Company policies, including paid sick leave,paid parental leave and PTO for non-exempt employees.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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