Fire Alarm and Security Monitoring Dispatcher - Building Technologies - Irving, TX

Job description

Locations:Irving, Texas
Job Family:Internal Services

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Job Description

Division: Building Technologies
Business Unit: Region Americas
Requisition Number: 234071
Primary Location: United States-Texas-Irving
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: High School Diploma / (GED)
Travel Required: No

Division Description:

The Siemens Building Technologies Division is the North American market
leader for safe and secure, energy-efficient and environmentally-friendly
buildings and infrastructure. As a technology partner, service provider, and
system integrator, Building Technologies has offerings for fire protection;
life safety; and security as well as building automation; heating, ventilation,
and air conditioning (HVAC); and energy management. Since 1995,
Siemens has helped to modernize nearly 7,000 buildings worldwide,
including important American landmarks such as World Trade Center
Memorial, Times Square Building, Carnegie Hall, Walt Disney World and
the Mount Vernon Estate.

For more information, please visit:
https://www.siemens.

Job Description:

Position Overview

The Fire and Security Alarm Monitoring Dispatcher provides support for the monitoring and processing of alarms received within the Central Monitoring Station (CMS) for Siemens Building Technologies.

This is a 3rd shift position.

Responsibilities

·  Monitor fire and security systems
·  Make notification to customers and dispatch emergency personnel as needed
·  Communicate clearly and effectively with customers and agencies
·  Exercise good listening skills
·  Provide outstanding customer service by meeting company quality standards
·  Continuously monitor the alarm signal queue with prioritized response
·  Conduct scheduled video tours of security cameras
·  Respond to emergency elevator calls and access control calls
·  Answer inbound calls from customers and technical personnel
·  Create detailed documentation of all calls and activity
·  Become familiar with customer-specific requirements and procedures
·  Generate statistical or investigative reports for management
·  Maintain the departmental standards for attendance
·  Participate in skill-building training and mandatory departmental meetings

Required Knowledge/Skills, Education, and Experience

·  High School Diploma or GED
·  Professional level of punctuality and reliability
·  1-3 years of customer service experience
·  Applicant must be knowledgeable of Microsoft Windows and internet applications
·  Ability to clearly, articulately, communicate verbally
·  Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Preferred Knowledge/Skills, Education, and Experience

·  Certified training or knowledge of Access Control, Fire and Burglary systems a plus
·  Prior security call center experience is preferred
·  Good verbal and written communication skills
·  Excellent customer service skills
·  Ability to work in a dynamic, fast-paced environment

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more,Click here .

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,Click here .

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