Field Services Manager

Job description

As the Field Service Manager, you will play a pivotal role in ensuring the efficiency and effectiveness of our field service operations, specifically focusing on Drive, PLC, and Sinumerik systems. This multifaceted position requires a strategic thinker with strong leadership skills to oversee our field service teams, maintain high standards of customer satisfaction, and actively contribute to the development of our team members.

Key Responsibilities:

1. Team Leadership and Development:

   - Lead and mentor a team of field service technicians, fostering a culture of teamwork and continuous improvement.

   - Develop and implement training programs to enhance technical skills in Drive, PLC, and Sinumerik systems, as well as customer interaction capabilities.

2. Service Operations Management:

   - Plan, organize, and oversee day-to-day field service operations for Drive, PLC, and Sinumerik systems to meet client requirements.

   - Ensure timely and high-quality service delivery, exceeding customer expectations in the realm of these specialized systems.

3. Customer Relationship Management:

   - Build and maintain strong relationships with clients, addressing their needs and concerns promptly in the context of Drive, PLC, and Sinumerik systems.

   - Collaborate with the sales and customer support teams to identify opportunities for service expansion in these specific areas.

4. Resource Planning and Optimization:

   - Efficiently allocate resources, including personnel and equipment, to maximize service delivery for Drive, PLC, and Sinumerik systems.

   - Implement strategies to optimize field service processes, improve response times, and reduce costs in the context of these specialized systems.

5. Quality Assurance and Compliance:

   - Implement and enforce quality assurance measures to uphold service standards for Drive, PLC, and Sinumerik systems.

   - Ensure compliance with industry regulations, safety protocols, and company policies, specifically tailored to these advanced technologies.

6. Talent Development:

   - Identify and nurture the potential of team members through training and mentorship, emphasizing skills related to Drive, PLC, and Sinumerik systems.

   - Promote a culture of continuous learning, ensuring the team stays abreast of advancements in these specialized technologies.

Qualifications:

- Bachelor's degree in Electrical or Electronic Engineering,Automation or relevant field; advanced degree or certifications are a plus.

- Proven experience in managing field service teams, specifically in Drive, PLC, and Sinumerik systems.

- Strong leadership skills with a focus on team development and collaboration.

- Excellent communication and interpersonal skills for effective client and team interaction within the context of these specialized systems.

- Able to respond to Emergency Service Requests as needed

- Basic computing skills (MS office, email, web-based program usage, etc.)

- 5 or more years of experience with related area

- Knowledge of industry standards, regulations, and emerging trends in Drive, PLC, and Sinumerik technologies.