Field Service Technician

Job description

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? 

Join our SI team of about 380,000 colleagues around the globe and help us create environments that care. 

Siemens Smart Infrastructure intelligently connects energy systems, buildings and industries. We help our customers to thrive, communities to progress and support sustainable development to protect our planet for the next generation.

Electrification & Automation

The Electrification & Automation (E&A) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing in our Future Grids portfolio to create the power distribution grid of the future. 

We are looking for a Field Services Technician. This position will be based in Wendell, NC.

You will perform troubleshooting and warranty repairs to Medium Voltage Equipment. Close communication with both Wendell associates and our Customer is critical to your success. You'll travel to execute the work detailed in the customer cases and associated field service events.

You'll work with customers in a professional manner, even in situations where the customer may be under significant pressure to resolve the issues at hand.

Roles & Responsibilities

Overall responsibility is to travel to customer site or Siemens location to successfully execute the planned scope of work within a timely manner.

• The scope will include activities that can be both mechanical and electrical in nature. Technical Resources are available to assist with needed implementation as required.
• You will provide a detailed, professional written field service report within 48 hours of each event.
• We utilize an Online Tool for proper time keeping, communication for each customer case as well as loading of reports and other pertinent information. This tool is called Salesforce.com and you'll be given training to ensure your familiarity.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Minimum of 2 years hands-on experience with Mechanical and Electrical Equipment
• Up to 100% travel (May require some International Travel as well)
• Professional communication skills - both verbally and in writing.
• Basic computing skills (Office, drawing interpretation, web based program use, etc.)
• A dedicated Team Player attitude and Self-motivated personality
• Committed to customer satisfaction
• Flexibility to respond to Emergency Service Requests as needed
• Knowledge of Industry Safety Practices

Preferred Qualifications:

• Experience with medium voltage or low voltage switchgear

You’ll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is $47,500 - $88,300. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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