Field Service Engineer

Weare searching for Field Service Engineers HW (FSE Hardware) for Varian aSiemens Healthineers Company - market leader in cancer care.

Key Requirements:
• Troubleshoot, diagnose and repair all designated Varian equipmentwithin an assigned service territory, including preventative maintenance,installations and upgrades per guidelines.
• Manage time and maintain a schedule to include preventativemaintenance, installations and upgrades as well as incoming customer callsdemonstrating the ability to assess and prioritize the urgency of customerrequests and follow-through to completion.
• Understand and recognize the need to escalate incidents whennecessary and/or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose and resolve the issuesand meet established FSR levels. Maintain effective territory management andexpense control which includes timely completion and submission of fieldservice and expense reports along with management of consignment and otherrequired documentation according procedures.
• Develop and maintain strong customer relationships using strongwritten, verbal, and interpersonal communication skills.
• An overall understanding of customer care and experience managementessential.

Minimum Required Skills and Knowledge:
• Medical Device experience is preferable
• Electrical and/or Mechanical Engineering, test equipment used for verification/checkout and calibration ofelectronic equipment.
• Limited use and/or application of technical documentation, standards, principles,concepts, and techniques in the field.
• Basic computer usage and debugging skills
• Fundamental knowledge of delivery system networks and networkingtechniques.
• Basic understanding of imaging systems
• Capable of performing routine maintenance such as follow ups, PMIsand minor STBs
• Basic accelerator theory knowledge.

Other Desired Skills and Knowledge:
• BSC in Engineering is essential
• Be able to interpret customer concerns and translate to machineissue.
• Understand and utilize the escalation process to Senior FSE,Management, NTS, PSE, Applications Required Certifications and Training
• Excellent fluency in English, verbal and written, required, Fluencyin other languages would be a plus but not mandatory.
• Software and computer skills are required
• Familiar with business tools such as: E-mail, Microsoft Word,Excel, and PowerPoint.
• Experience with SAP or equivalent ERP product and productivitysoftware desired.
• Willingness to travel for business as required
• Contributes to team efficiency through the quality of personal workand by influencing teammate output to required standards.
• Must understand team collaboration and have effective networkingskills.
• Able to work independently within guidelines and policies andadhere to the corporate policies and procedures.
• Capable of managing their own workload and of excellent communicationrelationship building at all levels within and outside of the organization.
• Agile with being pro-active, analytical, results-oriented and able to makedecisions within the scope of their role.
• Be able to actively problem solve and suggest realistic innovationsto processes towards creating a better customer experience