Field Application Specialist (Haematology)

Do you wantto join us in helping to fight the world's most threatening diseases andenabling access to care for more people around the world? At SiemensHealthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer youa flexible and dynamic environment with opportunities to go beyond your comfortzone in order to grow personally and professionally. Sound interesting?

Then come andjoin our global team as Field Application Specialist (Haematology)

Your tasks and responsibilities:

·      Own and manage Haematology customer application calls foreffective issue resolution.

·      Ensure high customer satisfaction by proactively optimizing systemperformance and maintaining relationships.

·      Configure and train customers on Haematology systems with highquality standards and adherence to timelines.

·      Coordinate system software updates and provide training onbenefits to customers.

·      Foster teamwork and communication across departments, particularlywith Sales.

·      Support Sales with demonstrations, presentations, and technicalresponses.

·      Communicate effectively with customers regarding issue resolutionand escalate when necessary.

·      Report any issues compromising customer satisfaction or contractualobligations.

·      Maintain compliance with complaint handling software and qualityprocedures.

To find outmore about the specific business, have a look at https://www.siemens-healthineers.com/hematology

Your qualifications andexperience:

• Haematology experience.
• Hemostasis experience preferred.
• Biomedical Science degree and medical laboratory experience areadvantageous.

Benefits:

•  26 days' holiday with the option to buy or sell anadditional 5
•  Up to 10% employer pension contribution
•  Share and bonus scheme
•  Access to our flexible benefits from private medicalinsurance to dental cover
•  Corporate Social Responsibility opportunities including 2paid volunteering days per year and support from our 24/7 employee assistanceprogramme.

Ourglobal team:

We are a team of 66,000 highly dedicated employees across morethan 70 countries passionately pushing the boundaries of what’s possible inhealthcare to help improve people’s lives around the world. As a leader in theindustry, we aspire to create better outcomes and experiences for patients nomatter where they live or what health issues they are facing. Our portfolio,spanning from in-vitro and in-vivo diagnostics to image-guided therapy andinnovative cancer care, is crucial for clinical decision-making and treatmentpathways.

Ourculture:

We are part of an incredible community of scientists, clinicians,developers, researchers, professionals, and skilled specialists pushing theboundaries of what’s possible, to improve people’s lives around the world. Weembrace a culture of inclusivity in which the power and potential of everyindividual can be unleashed. We spark ideas that lead to positive impact andcontinued success.