Executive - Customer Service (EH)
Kolkata, INDIA Sales
Job description
Roles & Responsibilities
1. To provide service support to customers at a short notice and ensure customer delight
2. Drive service business portfolio ( service contract , retrofits , spare parts , repairs )
3. To provide lead generation to sales team for business growth
4. To monitor & take actions on open calls , escalated cases ,service business targets
5. Focus on industry segment like Sugar / Cranes / petrochemical /Metal/ Paper Industries apart from discrete industries which is in line with our portfolio growth commitment
6. To drive digitalization portfolio
P1. BE/ Diploma in Electrical / Electronics or similar qualification
2.Good Knowledge on Low Voltage drives with commissioning / serviceexposure of +6 years (for BE) / +10 years (for Diploma) exeperience indrives. 3. Application knowledge in the industry area of Sugar/Cranes/Petrochemical /Metal / Cement/ Paper etc. 4.Good communication skills & service attitude is important.
5. Travelling on short notice and to serve customers
6. Know how on Siemens Drives & PLC will be considered as additionalbenefit