Energy Service Technician - Austin, TX

Job description

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? 

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Building Automation Energy Service Technicians provide remote diagnostics and troubleshooting assistance over the phone for our field technicians and/or customer dispatched technicians working out of our Austin, TX office. Additionally, Typical work hours are between 7 AM and 7 PM however candidates must be able to work second shift and weekends when required. Additionally, there is an on-call rotation split between all team members.

As a Building Automation Energy Service Technician, you will:

• Provide technical analysis and troubleshooting of our Energy Management Systems
• Conduct validation and configuration of new installations supporting our clients’ third-party vendors ensuring persistent connectivity to remote servers.
• Provide remote technical support for end-users at locations with installed Energy Management Systems
• Support our clients’ third-party vendors
• Ensure persistent connectivity to remote servers

You will make an impact with these qualifications:

Basic Qualifications

• High School Diploma or state-recognized GED
• 3 years of technical customer support experience with knowledge of customer service principles and practices
• Prior Siemens experience
• Excellent verbal and written communication skills in English
• Demonstrated proficiency in typing
• Knowledge of relevant software computer applications and equipment
• Proficiency with MS Office Suite
• Effective listening skills
• Multi-tasking capabilities
• Ability to manage conflict
• Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• 2 years technical support experience preferably with electrical/HVAC energy management systems
• Experience with Linux or other command line interfaces
• Associate or bachelor’s degree
• Electrical/HVAC Energy Management Systems experience

You’ll benefit from:  

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is $43,190 - $74,090. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location. 

Ready to create your own journey? Join us today and help create a better #TomorrowWithUs! 

About Siemens: 

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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