Customer Support Coordinator

Position Title: Customer Support Coordinator

Location: Peachtree Corners, GA

Are you looking for a company that empowers talent?

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!

From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.

We truly have an inclusive and diverse team culture where you can be yourself. Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive.

Create a better tomorrow with us!

The Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts. Responds to inquiries, complex complaints, and disputes within a reasonable limit of authority and recognizes when to escalate customer issues. Supports customer with referral to appropriate specialist for assistance or problem resolution when warranted.

You will make impact with the following responsibilities:

• Respond and resolve problems in a timely and accurate manner while providing excellent customer service. 
• Enter, manage, and prioritize new and existing cases via CRM tool to attain established service level agreements.
• Utilize CRM tool to directly communicate to customers, internal staff, and affiliates.
• Initiate action via CRM tool for completion of change order, product selection and post order requests or process non-complex requests directly as authorized.
• Develop knowledge of assigned products within division and systems to move within the Customer Support Organization.
• Develop lasting professional relationships within organization such as: plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, and buyers.
• Understand the business unit organizational charts allowing you to escalate and resolve issues within the organization.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• High School Diploma or equivalent. Specialized skill training/certification may be required. Associate degree or bachelor’s degree in related discipline is preferred.
• 3+ years of practical Customer Support experience 
• Demonstrated ability to reproduce a customer problem, isolate cause, and drive resolution.
• Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.
• High Level of professionalism and excellent customer service skills.
• Ability to multitask and handle a high volume of work accurately.
• Excellent verbal, written, and organization skills.
• Desire to grow within the company.
• Must be a strong team player able to work in a cross functional team environment.
• Must be a self-starter.
• Ability and desire to learn assigned business segment product line. May need to take internal product training classes.
• Ability to successfully complete required training program.
• Strong data analytical and problem-solving skills in identifying patterns and trends.
• Proficient with Microsoft Suites.

Preferred Qualifications:

• Knowledge of SAP, CRM systems / Salesforce, and Quotation tools.
• 3+ years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Benefits and Perks:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is $33,810 - $62,790. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.