Customer Success/Adoption Manager - CAD/PLM software

Siemens is on a mission tofundamentally reinvent the way applications are created, by abstracting theprocess and enabling everyone who has a stake in an enterprise’s digital future— business people and analysts, web developers, software engineers, even CEOs —to meaningfully participate, thereby creating better applications faster. Ourgoal is simply to create the future of software development.

GeneralSummary of the Job:

We are looking for a CustomerSuccess Manager to work in a technical support role with our Enterprise customers to drive business valuethrough the use of our cloud platforms.  Youwill play a crucial role in engaging with customers to provide our bestpractices to quickly realize the value of our solutions.

EssentialFunctions:

• Drive true value for customers
• Ensure customers are adopting our products and achieving theoutcomes they expected
• Be a Challenger to our customers to stay focused on delivering business value
• Deeply understand our customers’ objectives and become a trusted advisor
• Determine how to define, drive, and demonstrate the value (ROI) delivered

• Be an advocate for your customers
• Provide feedback on the customer experience and solutions to improve
• Use our best practices to drive adoption and customer value and provide improvements based on customer experience
• Help foster culture of Customer Success through working cross functionally with all teams who are part of the customer journey
• Drive alignment with Sales and Renewals teams
• Align with Sales on the renewal and expansion strategy for your portfolio of accounts
• Collaborate with sales on new opportunities and development of the customer success plan
• Exceed your metrics
• Renewal and expansion measured by gross revenue within your portfolio
• Product Adoption measured by product usage within your portfolio
• Customer Satisfaction measured by NPS

Skills and Abilities Required:

o   Proven customer management skills with large, software Enterpriseaccounts

o    1-3 years of Customer Success Management, Account Management orsales experience working with software enterprise customers (At least 1yr working with, selling, or strong knowledge of, CAD/CAE software). This is a more Jr level CSM role, and so the total compensation offered will likely be on the low-end of the stated range, below (which covers the entire CSM job levels).

o   A Bachelor’s Degree is required (preferably in a technical function)  

o   A strong understanding of the technology (CAD/CAE or high tech software is essential) used in the product development process, and an ability toexplain how it drives business value. PLEASE ensure you have this software experience or knowledge clearly listed in your resume, at each company you gained the experience! 

o   Must currently reside in the continental United States, as weare not offering relocation assistance for this position.

o   Must have previous experience in roles where being a carefullistener, while also being assertive and proactive with customers, was neededfor success in a role.

o   Ability to analyze complex situations, develop associated actionplans and lead teams to achieve key objectives 

o   Strongly prefer previous experience with SaaS (Software as aSubscription) business model

o   Creative, resourceful, detail-oriented, and highlyorganized 

o   An analytical and metrics-driven work style 

o   Exceptional communication, presentation, and interpersonalskills. 

o   Passion for driving business value to customersthrough software development and new technology 

**NOTE: Applicants will not requireemployer sponsored work authorization now, or in the future, for employment inthe USA.

**Please clearly state in your resume at which companies you worked with, sold, or serviced CAD/CAE or PLM Software!

The total cash compensation range for this position is $101,700 to $203,400 with 20% of this being comprised of an annual incentive target. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).