Customer Service Team Assistant (Customer Care Center)

Job description

What are my responsibilities?

· Responsible for Call Handling (Communication with Customer, inform and follow up on customer call)
· Job Dispatching for Customer Service Engineers (CSE) and APP
· Cooperated with CSE, TSE and Logisticfor supporting customer
· Spare part process & stock movement belonging to Customer Service
· Coordinate with Sale, Application Manageror Regional HQ about training request
· Cooperated with ASEAN and HQ Service Support Center
· Prepare HQ and local report as requested

What do I need to qualify for the job?

· Bachelor’s Degree in Business Administration or related fields
· Minimum 2 - 3 years of experiencein administration tasks or related
· Strong customer focus, team player and communication skills
· Good inEnglish, both written & spoken skills and proficient in MS Office
· Backgroundas SAP usage will bebenefit

What else do you need to know?

With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.