Customer Service Sales
Ho Chi Minh City, Việt Nam
Job description
Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sound interesting?
Then come and join our Vietnam team as Service Sales Account Manager, you will be responsible for supporting service business from an operational and strategic perspective deploying detailed know-how on service offerings, products, and application domain.
Your tasks and responsibilities:
1. You will be responsible for key account management/support.
- Prepare situation and portfolio analysis for key accounts.
- Analyze financial situation of key account.
- Develop individual service offerings/master agreements together with customer and in coordination with product sales rep and regional management.
- You will be responsible to provide constant support.
2. You will be responsible for service sales after warranty.
- Prepare and trace service offers in cooperation with regional management.
- Prepare win/loss analysis of completed service offers.
- Train and educate Business partners on service strategy and contract offering.
- Collect and trace business partners opportunities.
3. You will be responsible for market research.
- Observe competition and installed base of competition in region.
- Observe changes in customer environment.
- Observe changes and trends in regional market.
4. You will be responsible for service sales support at point of sales (POS)
- Support product sales reps at POS, especially when individual solutions are required.
5. You will be responsible for reporting to Business Management.
- Report findings of market research
- Report target achievement incl. win/loss analysis
- Provide forecasts on future risks and chances.
To find out more about the specific business, have a look at https://www.siemens-healthineers.com/vn
Your qualifications and experience:
- You have a university degree with Major: Electronics and Telecommunication engineer.
- You have over 6 years in the field of imaging for Canon's partners, experienced many different agency positions: Sales, Product vs Ultrasound Application.
Your attributes and skills:
- You are good in English or other language in both spoken and written.
- You are good at providing service solution for the product.
- You are good at presentation skills.
- You are encouraging and good at building rapport with colleagues to achieve results together.
Note: Role is open for Ho Chi Minh and Hanoi.
Our global team:
We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
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